Intune Server error code: 8018005

Question

Intune Server error code: 8018005

Nima Alinezhad 6

When users try to register a device in Azure AD, the following message appears:
Server error code: 8018005
Correlation ID: Not available
Zeitstempel: 2022-10-05T0951:39Z
Server Message: Not available

FYI: Our devices are only in the cloud and managed by Intune. So are not joind in Domin.

Are you aware of this problem?

On the Internet I found only one page where it is written that the problem has to do with computer name prefix. But this is only for Domin connected devices.

We use Azure AD Only (So no Hybrid Joind).
in Azure AD connect also no setting for devices (Device Ritghback etc.) was set up.

Thank you in advance

Examplel:
https://content.spiceworksstatic.com/service.community/p/post_images/attached_image/0c3152c6-f788-44da-a4d9-5f43fa72f677-2022-10-05_15_50_42-intune_error_80180005___Google_Suche.png

2 answers

Your answer

Answer 1

Lu Dai-MSFT 28,506

@Nima Alinezhad Thanks for posting in our Q&A.

Honestly, I haven't met this issue before. Let's do some check.

Please check if there is any "Enrollment failures" showing in intune portal.
https://learn.microsoft.com/en-us/mem/intune/fundamentals/help-desk-operators#enrollment-failure-reference
If possible, please show the settings of this enrollment profile.
It is suggested to press "Shift + F10" to launch the command prompt and refer to the following article to open event viewer to check if there is any error message in “Application and Services Logs –> Microsoft –> Windows –> Provisioning-Diagnostics-Provider –> AutoPilot"
https://www.anoopcnair.com/windows-autopilot-troubleshooting-guide/
Note: Non-Microsoft link, just for the reference.

If there is anything update, feel free to let us know.

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Nima Alinezhad 6 Reputation points

2022-10-07T06:57:58.843+00:00

thank you for your answer.

No error message is displayed in Intune. Only:

Details
Unknown error.
Recommended steps
No resolution instructions can be provided for this error.
Device details
In the event log under autopilot, there is no message. It is empty.

in Eventlog, under Administrative Events :
MDM-registration error win32 error code 0x8018005

MDM Enroll Server Returned fault/code/subcode/value=(EnrollmentServer))

MDM Enroll Failed to receive or parse certificate enroll response
Lu Dai-MSFT 28,506 Reputation points

2022-10-10T01:50:04.087+00:00

@Nima Alinezhad Thanks for your update.

Based on my research, error code "0x80180005" means there was a failure at the management server, such as a database access error.

Honestly, there is no helpful information can share with you. With Q&A limitation, it is suggested to create an online support ticket to do some check from the intune backend. Here is the support link:
https://learn.microsoft.com/en-us/mem/get-support

Hope everything goes well with you.
René yde Haggren 0 Reputation points

2024-07-31T07:40:13.1633333+00:00

not a fix but a work'a'round

I gave up - delete the reg i Intune autopilot (devices - enrollment - windows autopilot - devices) and added the devices to auto pilot again.

I did this befor setting the PC up, used powershell in the windoes setup GUI to add the device and then do a restart. remember to wait until the device is enrolled in to autopilot with status "Assigned" befor you restart.

not a fix but a work'a'round

Answer 2

Sumit Gupta 0

Autopilot was started before the hardware has was present in Intune and device is still on. Please check if the hash is imported.

If it is already imported, restart the device and it should resolve this issue.

I had a similar issue and above worked for me.

Please mark the answer as accepted if the provided solution works for you.

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Intune Server error code: 8018005

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