Unexpected error 0x80070032 copying OneDrive files to NAS

Question

Unexpected error 0x80070032 copying OneDrive files to NAS

JayCarper-5747 361

I am trying to copy OneDrive synced files to a NAS device. All files are set to "keep on this device" and they have all been fully downloaded. When I try to copy using Windows Explorer, I get this error:

An unexpected error is keeping you from copying the file. If you continue to receive this error, you can use the error code to search for help with this problem.

Error 0x80070032: The request is not supported.

When I try to copy using copy or robocopy in CMD, I just get "The request is not supported." Although Robocopy gives me this additional information:

2023/02/14 14:18:16 ERROR 50 (0x00000032) Copying File C:\Users<username>\OneDrive<filename>

The request is not supported.

Copy-Item in Powershell also returns "This request is not supported".

Even if I copy the OneDrive files to another folder on the hard drive (e.g. C:\Temp) first, I am still unable to copy them to the NAS. It's as if OneDrive has added an attribute to the files that is interfering.

I am able to copy any file that is not synced to OneDrive, and I am able to copy the OneDrive files to USB-attached storage.

JayCarper-5747 361 Reputation points

2023-02-14T20:29:37.52+00:00

Additional information...

I am able to copy files synced with OneDrive for Business, just not files synced with personal OneDrive.
Emily Hua-MSFT 27,831 Reputation points

2023-02-15T06:56:23.6433333+00:00

Hi @Jay Carper

From OneDrive's perspective, I suggest you update OneDrive to the newest version to have a check.

Then please check whether you have have enough permission to copy these personal OneDrive files to NAS.
JayCarper-5747 361 Reputation points

2023-02-16T20:41:29.1433333+00:00

As stated above, I have permission to copy the files to c:\temp and I have permission to copy other files to the NAS, so permissions aren't the problem.

I am able to copy files from my OneDrive for Business account to the NAS, so I don't think the OneDrive client version is relevant either. But here's the info anyway...

OneDrive version: Build 23.023.0129.0002 (64-bit)
Michael Vreuls 0 Reputation points

2023-03-07T18:43:12.43+00:00

Since shortly (propably after recent updates) I have the same problem when trying to export vm's on a Windows 2019 Hyper-v server to a Synology NAS.
All worked fine before. No changes t NAS.
Adam Merritt 5 Reputation points

2023-03-13T20:37:08.3866667+00:00

I discovered the same error after setting a NAS on my home network with a Samsung SSD. However, I discovered that if I download the folder/files from the OneDrive website, I can transfer those to my NAS without any issues. I don't have any OneDrive for Business files to try though.
JayCarper-5747 361 Reputation points

2023-03-13T21:59:22.6133333+00:00

Yes, if I download a file from onedrive.com, I can then copy it to the NAS. Unfortunately, I need to be able to copy files that have been downloaded using the onedrive sync client.
JayCarper-5747 361 Reputation points

2023-04-03T19:47:10.22+00:00

Still have not found a solution to this problem. I verified that the same thing happens with a personal OneDrive account on a Windows 10 Home computer.
Gary Nebbett 6,241 Reputation points

2023-04-04T10:14:26.25+00:00

Hello Jay,

Would you be willing to use Windows Performance Recorder (WPR) to record and share a trace when the problem occurs?

I could send you a customized WRP Profile (.wprp) that captures just the events that I think might be helpful in this case. Often, when one has analysed a trace, one realises that other options and event sources would have been useful, so this could be a multi-step process.

The trace data might contain information that you would consider confidential (in this type of case, it would certainly include some filenames).

Gary
Eddy JA V sr 0 Reputation points

2024-09-29T10:42:07.5033333+00:00

Hi, I have the same problem in Windows 10 when copying from onedrive to a NAS server.

Is there a solution?

2 answers

Your answer

JayCarper-5747 361 Reputation points

2023-02-14T20:29:37.52+00:00

Additional information...

I am able to copy files synced with OneDrive for Business, just not files synced with personal OneDrive.
Emily Hua-MSFT 27,831 Reputation points

2023-02-15T06:56:23.6433333+00:00

Hi @Jay Carper

From OneDrive's perspective, I suggest you update OneDrive to the newest version to have a check.

Then please check whether you have have enough permission to copy these personal OneDrive files to NAS.
JayCarper-5747 361 Reputation points

2023-02-16T20:41:29.1433333+00:00

As stated above, I have permission to copy the files to c:\temp and I have permission to copy other files to the NAS, so permissions aren't the problem.

I am able to copy files from my OneDrive for Business account to the NAS, so I don't think the OneDrive client version is relevant either. But here's the info anyway...

OneDrive version: Build 23.023.0129.0002 (64-bit)
Michael Vreuls 0 Reputation points

2023-03-07T18:43:12.43+00:00

Since shortly (propably after recent updates) I have the same problem when trying to export vm's on a Windows 2019 Hyper-v server to a Synology NAS.
All worked fine before. No changes t NAS.
Adam Merritt 5 Reputation points

2023-03-13T20:37:08.3866667+00:00

I discovered the same error after setting a NAS on my home network with a Samsung SSD. However, I discovered that if I download the folder/files from the OneDrive website, I can transfer those to my NAS without any issues. I don't have any OneDrive for Business files to try though.
JayCarper-5747 361 Reputation points

2023-03-13T21:59:22.6133333+00:00

Yes, if I download a file from onedrive.com, I can then copy it to the NAS. Unfortunately, I need to be able to copy files that have been downloaded using the onedrive sync client.
JayCarper-5747 361 Reputation points

2023-04-03T19:47:10.22+00:00

Still have not found a solution to this problem. I verified that the same thing happens with a personal OneDrive account on a Windows 10 Home computer.
Gary Nebbett 6,241 Reputation points

2023-04-04T10:14:26.25+00:00

Hello Jay,

Would you be willing to use Windows Performance Recorder (WPR) to record and share a trace when the problem occurs?

I could send you a customized WRP Profile (.wprp) that captures just the events that I think might be helpful in this case. Often, when one has analysed a trace, one realises that other options and event sources would have been useful, so this could be a multi-step process.

The trace data might contain information that you would consider confidential (in this type of case, it would certainly include some filenames).

Gary
Eddy JA V sr 0 Reputation points

2024-09-29T10:42:07.5033333+00:00

Hi, I have the same problem in Windows 10 when copying from onedrive to a NAS server.

Is there a solution?

Answer 1

@JayCarper-5747 I realize this is an old question but, over 2 years later, I am still encountering the exact same issue you outlined above and I found a solution that I wanted to share in case it helps anybody else...

After downloading a file from OneDrive via the "keep on this device" function (in my case, old cell phone videos originally backed up to OneDrive), right click on the downloaded file and go to Properties. Then, click the Details tab and scroll to the bottom. That screen shows that the files coming down from OneDrive are being tagged with Attributes "A" and "P". I do not know of a way to modify those attributes from the properties screen but, using the following command in Command Prompt, you can remove both the A and P attributes from either an individual file or a set of files in a specified directory.

attrib -a -p C:\Users\Your Name\Directory of Files\* . *

After doing so, the file(s) can be moved to the NAS without any issue. I hope this helps someone in the future!

Answer 2

It seems like Microsoft is not very interested in sharing the actual solution for this problem. ;)

@Geoff Welch 's comment helped me solve the issue, thank you so much for this! I'd like to follow up as I did some additional analysis.

What's really preventing one from copying OneDrive files to an external network storage is the P (pinned) attribute assigned automatically by the OneDrive's client on selecting the Always keep on this device option. According to some resources, it is supposed to prevent a file from being removed when there's low space left on a hard drive. Removing the A (archive-ready) attribute is purely optional here. I was able to copy files with both L and AL attributes, but not with P.

Capture

Hence, in order to copy files synced manually with OneDrive, open the command prompt and enter:

attrib -p Path\To\Your\Filename

to remove the attribute from a single file or

attrib -p Path\To\Your\Files\Directory\*.*

to remove the attributes from all files in a given directory.

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Unexpected error 0x80070032 copying OneDrive files to NAS

2 answers

Your answer