I accidently made 2 accounts with the same details

Question

I accidently made 2 accounts with the same details

keil 5

A few weeks ago I was trying to sign in to my Microsoft account and it said no account existed so I made a new one and then my account got locked. Today i unlocked my account and I didn't have my stuff on this new account. I don't know how to get on my old account because it has the same sign in. does anyone know how I can get back in my account?

Harshitha Eligeti 4,400 Reputation points Microsoft External Staff Moderator

2024-10-14T09:53:02.8233333+00:00

Hi @ keil

Thank you for sharing your issue on Microsoft Q&A.

I understand you're having trouble with your old Microsoft account that shares the same sign-in as your new account. You want to recover your old account.

Did you create this account for work or school, or as a personal Microsoft account?
What sign-in method are you using—email and password credentials, or any other methods?

Best regards,

Harshitha Eligeti.
Harshitha Eligeti 4,400 Reputation points Microsoft External Staff Moderator

2024-10-15T09:37:12.6833333+00:00

Hi @keil

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
Harshitha Eligeti 4,400 Reputation points Microsoft External Staff Moderator

2024-10-16T07:50:29.1533333+00:00

Hi @keil

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
Frank Jannarone 0 Reputation points

2025-08-28T14:50:42.1766667+00:00

I have the same problem. Accidentally created 2nd personal account. with the same personal data. Subscribed to 1 gig storage on 2nd account. 1st account now locked at 6.6 gig data as over 5 gig. Need to get it all in the same place. Can you help?