Typing a contact name in Calls in Microsft Teams doesn't bring up the contact

Question

Typing a contact name in Calls in Microsft Teams doesn't bring up the contact

Vlad Gromov 65

This issue happens on the WEB as well as on Windows Teams Client. Cleared cache on browser and tried differnet PC and different internet browser,incognito as well.

But, when dialing the contact name ie. Ian Robertson into Calls > "Type name or number" section.

It doesnt display the contact all, even when typing the number it doesnt show the contact either.
This does not happen to all contacts, a number (20+), I have tried removing and readding a couple of them but that does not work either.

Although the contact itself shows under View Contacts and teams and outlook.

Sync is working between Outlook and Teams i.e adding contact on outlook, syncs and appears to Teams client. Meaning that staff have to go to contacts first, copy phone number, paste it into Calls section and Dial.

Please advise.

Anonymous

2024-12-19T09:28:27.5366667+00:00

Hi,

We will check it later.
Vlad Gromov 65 Reputation points

2024-12-19T19:52:58.97+00:00

Thanks, sorry - readding contacts does not actually work either.

2 answers

Your answer

Anonymous

2024-12-19T09:28:27.5366667+00:00

Hi,

We will check it later.
Vlad Gromov 65 Reputation points

2024-12-19T19:52:58.97+00:00

Thanks, sorry - readding contacts does not actually work either.

Answer 1

Anonymous

Hi @Vlad Gromov

According to our research, you may have accidentally hidden the contact in some operations.

According to the document: If you want to hide a contact from your suggestion list, it is possible to do so in the contact suggestion list while addressing an email. This can be used for personal contacts, contacts we have discovered on your communications, and contacts in your organization (as applicable). Contacts hidden this way will not be returned as suggested contacts in Microsoft 365 products (e.g. Outlook, Teams, etc.)

If you want to un-hide a contact, send an email to the contact by replying to an old mail or by typing the full email address on a new mail. After approximately 24 hours, the contact will be unhidden from the suggestion list.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Anonymous

2024-12-23T06:35:19.63+00:00

Hi @Vlad Gromov

I am checking the status of this case. Please let us know if you would like further assistance. Meanwhile, if the reply is helpful to you, please try to mark it as an answer to help others who encounter the same issue and read this thread. Thank you for your understanding and patience!
Vlad Gromov 65 Reputation points

2024-12-23T20:03:25.28+00:00

How does one "Hide" a contact to begin with?
I have relayed this info to the staff with the issue, pending their findings.
Anonymous

2024-12-24T01:08:10.2466667+00:00

Hi @Vlad Gromov

If you want to hide a contact from your suggestion list, do this in the contact suggestion list when addressing an email. This can do this for personal contacts, contacts we discovered on your communications, and contacts from in your organization (such as contacts from a Global Address List). Contacts hidden this way won't be returned as suggested contacts in Microsoft 365 products (e.g. Outlook, Teams, etc.)

Forward, reply, or create an email.

In the To: address line, start typing the contact you want to hide.

When the contact you want to hide appears in the list of suggested contacts, look for the X to the right of the contact's name.

Select the X and the contact will be removed from the list and will also be hidden for later use.

If you accidentally hid the contact, select Undo in the message at the bottom center of the screen. This message will remain for 5 seconds after hiding a contact.

If you want to un-hide a contact, send an email to the contact by replying to an old mail or by typing the full email address on a new mail. After approximately 24 hours, the contact will be unhidden from the suggestion list.
Vlad Gromov 65 Reputation points

2025-01-09T01:28:11.9766667+00:00

Dont believe that worked.

Answer 2

I've been SO frustrated by this same thing - finding the name in my contacts list, clicking the call icon, then being asked what program I want to use to call? It always requires a copy/paste. :/

Yesterday, though, I discovered the solution!

If it's a contact that I've added (external, internal all come up in the search bar anyway), I can go to the dialpad, and type in their name (as entered into the contacts list) where I'd normally type the number, and it'll pull up their name there. Then just hit "dial" and it calls them!!

I still can't figure out how to dial them from the contacts list, though..

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Typing a contact name in Calls in Microsft Teams doesn't bring up the contact

2 answers

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