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RDP Issue after Win 11 Upgrade

Anonymous
2024-12-15T07:33:30+00:00

Greetings Dear Community,

I have recently encountered an issue after upgrading couple of devices in my organization from Windows 10 to 11. To elaborate on this matter, there is an specific server that one of our teams needs to initiate remote session with it via RDP, It's worth mentioning that this Server resides in data center and the connection to it is via tunnel.

Furthermore, after upgrading these clients to Windows 11, whenever they try to start new RDP session with the Server, they face an issue where the display is solid black with incomplete shapes just like pixels ( I have attached the screenshot). In addition, while hovering across other part of the screen they start to load but with delay. metaphorically It's like placing puzzle pieces together. This problem didn't exist before upgrading to 11 and clients who are authenticated to initiate RDP session with this Server had no problem on 10, So it's definitely not about bandwidth or anything related to Network Infrastructure and I have had everything checked with our Network Team. I would appreciate any help regarding this issue.

Thanks

***Move from Windows / Windows 11 / Windows update***

Windows for business | Windows Client for IT Pros | User experience | Remote desktop clients

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  1. Anonymous
    2024-12-17T01:51:12+00:00

    Hello,

    This is a widespread issue. It is also discussed in the Microsoft Q&A post: Upgrading to Windows 11 24H2 causes remote desktop connections to Windows 7 machines not to show graphics correctly. - Microsoft Q&A

    A temporary solution involves replacing the mstsc.exe file with one from an earlier Windows version, such as from 23H2.

    I regret that I cannot provide the exact root cause of this issue at this time. However, I believe the development team is already investigating it and working diligently to find a solution.

    You can also submit feedback to Microsoft through the Feedback Hub app: Send feedback to Microsoft with the Feedback Hub app - Microsoft Support

    I hope this information helps.

    Best regards,

    Karlie Weng

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  1. Anonymous
    2024-12-17T05:43:22+00:00

    Hello,

    Thanks for your kind reply. I hope this problem gets addressed In the next update, because of how frustrating it is to deal with.

    BR

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  2. Anonymous
    2025-01-27T14:40:07+00:00

    Same issue here with WIN 11 23H2.

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