Bitlocker recovery key not working (I am using the correct key)

Anonymous
2025-02-10T12:28:29+00:00

BitLocker is not working. No matter how many times I tried. I tried to format it and that didn't work either. Urgent help.
My pc model : Surface Laptop
Yystem Version Windows 10 Professional

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  1. Anonymous
    2025-02-11T06:25:42+00:00

    Hello,

    Thank you for posting in Microsoft Community forum.

    Based on the description, I understand your question is related to bitlocker.

    Restart the computer, press and hold the F8 key as your computer restarts. The machine will show advanced boot options.

    Select Repair your computer/Troubleshoot, and then open the Command Prompt.

    Try run below command to check Bitlocker status on your machine:

    manage-bde -status
    

    You can also check the status of a specific drive, such as C drive:

    manage-bde -status C: 
    

    If there is Bitlocker enabled drive, use below command to disable bitlocker of that drive:

    Replace <recovery password> with your 48-digit recovery key, replace C with your current problem drive letter:

    manage-bde -unlock C: -recoverypassword <recovery password>
    

    After unlock, disable bitlocker use this command, replace C with your current drive letter:

    manage-bde -off C:
    

    Have a nice day. 

    Best Regards,

    Molly

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  2. Anonymous
    2025-02-23T21:48:03+00:00

    I used the below step and got and got message unlock.

    Replace with your 48-digit recovery key, replace C with your current problem drive letter:

    manage-bde -unlock C: -recoverypassword   
    
    How long should I wait to do the next step: And How do I know if I should be using C or some other drive? 
    
    After unlock, disable bitlocker use this command, replace C with your current drive letter:
    
    manage-bde -off C:
    
    After doing the above step I am still getting the request for the BitLocker # to be entered
    and when I enter the number it says it is unlocking but it still is taking me back to the 
    same blue screening asking for the bitlocker number again.
    Thanks
    Natalie
    
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  3. Anonymous
    2025-02-11T15:22:34+00:00

    hello Molly

    Thank you for your support but didn't work either. The progress gave an error.

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  4. Anonymous
    2025-02-17T00:57:38+00:00

    It sounds like you're encountering a BitLocker error with the code 0x80070013, indicating that the media is write-protected.

    Try disabling/ deleting the BitLocker protectors on the disk:

    manage-bde -protectors -disable c: 
    
    manage-bde -protectors -delete c:
    
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