RDP Session isn't showing all the contents of remote screen

Anonymous
2025-02-06T18:39:56+00:00

My User is RDP'ing from a laptop with 1920x1080 screen resolution, into her desktop with 3840x1200 screen resolution. On her laptop, she can't see the entire contents of the remote desktop so she opens windows and they can be off screen. It used to be, when you'd connect from a smaller resolution, all windows would snap to the smaller screen. This is how I control my servers. But on her laptop, even though the RDP setting it to use Full Screen, it's leaving those windows outside of her view. What's worse is that she has 2 of these monitors on her Desktop. I've still had to log into her desktop and move windows that are on the same screen, over to the left so she can see them from her RDP session.

Both machines are running Windows 11 and are up to date.

Any idea how to fix this?

***Move from Windows / Windows 11 / Display and graphics***

Windows for business | Windows Client for IT Pros | User experience | Remote desktop clients

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  1. Anonymous
    2025-02-07T14:10:30+00:00

    Hello,

    According to your description, you are experiencing an issue where the RDP session does not show all the contents of the remote screen and the window is out of view while connecting remotely. You can try the following workarounds:

    1. Right-click on the desktop and select "Display Settings". In the Display section, temporarily reduce the screen resolution, and then revert back to the original resolution.
    2. When creating these RemoteApp links, ensuring a consistent resolution configuration between the client and the session host can reduce the incorrect pop-up location.

    Win+R open Run, enter gpedit.msc, open the Group Policy Editor, navigate to: Computer Configuration -> Administrative Templates -> Remote Desktop Services -> Remote Desktop Session Host -> Remote Session Environment, set the policy Limit Maximum Display Resolution, set it to Enabled, and specify the appropriate resolution.

    1. In the Display tab of the remote desktop connection, enable the Smart Sizing feature. This feature automatically resizes the remote desktop window to fit the local screen.
    2. In the Experience tab of the Remote Desktop connection, uncheck "Persistent Bitmap Caching". Adjust the connection speed options and select Modem (56 Kbps) or Low Speed Broadband (256 Kbps - 2 Mbps) to reduce the amount of data transferred.
    3. You can try restarting Remote Desktop Services: On the remote computer, open the Command Prompt (CMD), enter the following command and press Enter:

    net stop termservice

    net start termservice

    1. If the problem only happened after the Win11 update, you can roll back the win11 client machine to the previous version first.

    I hope this information helps.

    Best regards,

    Jingjing Wu

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