win 11 kiosk computer comes up blank black screen reboot resolves

Hale, Stacey 0 Reputation points
2025-05-19T16:38:42.5833333+00:00

we have windows 11 kiosk machine configured as a epic status board - meaning its on 24/7 - displays beds. but intermittently one of the screen is black but pc is logged in and screen is up but not displaying on big screen

Windows for business | Windows Client for IT Pros | Devices and deployment | System management components
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  1. Smith Pham 2,670 Reputation points Independent Advisor
    2025-08-08T06:39:24.3533333+00:00

    Dear Hale,

    This is a known Windows 11 kiosk/always-on display issue — the display output driver or connected monitor goes into a low-power state and fails to wake, even though the PC is still logged in.

    Fixes that actually work and stop it from happening:

    Disable all display sleep/turn-off timers

    Settings → System → Power & battery → Screen and sleep → Set all to Never.

      Also disable screen saver.
      
      **Force GPU to keep output alive**
      
         In GPU control panel (Intel/NVIDIA/AMD), disable adaptive power saving for the display.
         
            For NVIDIA, set **Power management mode** to **Prefer maximum performance**.
            
            **Disable “Fast Startup”**
            
               Control Panel → Power Options → Choose what the power buttons do → Uncheck **Turn on fast startup**.
               
               **Use “Presentation Mode”**
               
                  Run `Windows + P` → Extend or Duplicate as needed, then enable **Presentation Settings** (`presentationsettings.exe`) so display never blanks.
                  
                  **Update graphics driver & firmware**
                  
                     Install the latest GPU driver directly from Intel/NVIDIA/AMD, not just Windows Update.
                     
                        If using a display hub or extender, update its firmware.
                        
                        **If still intermittent** — turn off **Hardware Accelerated GPU Scheduling** and/or **Variable Refresh Rate** in Settings → System → Display → Graphics.
                        
    

    Most kiosk deployments stop this issue by combining #1, #2, and #4 so Windows never tries to power-save the display.

    Best Regards,

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