Azure portal - Get Error - Can't see the previous theme

Hi @Jabir Al Nahian,

Thank you for contacting Azure Support. The "Unable to load account information" error when logging into the Azure Portal may be caused by browser cache, authentication issues, or tenant settings. Here’s a simple way to troubleshoot and resolve it:

1. Clear Cookies for Azure Portal
   • Open the Azure Portal in your browser.
   • Click the padlock icon in the address bar → View site information.
     
   • Go to Cookies and site data → Cookies in use → Remove all.
     
   • Refresh the page and try logging in again.
2. Try Private/Incognito Mode
   • Open the portal in Incognito/Private mode to bypass cached data.
3. Switch Browser
   • If the issue persists, try logging in with another browser (Edge, Chrome, or Firefox).
4. Sign Out Completely
   • Visit https://login.microsoftonline.com/logout.srf to sign out all accounts, then log in again.
5. Check Azure Status
   • Ensure there are no service outages: https://status.azure.com.
6. Verify Directory and Access
   • Make sure you are in the correct tenant/directory (click your account → Switch Directory).
   • If your organization uses Conditional Access or MFA, ensure your device and login method comply.

If you still encounter the issue after these steps, please contact Azure Support and provide:

• Tenant ID & Subscription ID
• Screenshot of the error
• Approximate time (UTC) the error occurred

File a ticket at Azure Support if needed.

I hope this will help and if you have any question please don't hesitate to reply to this thread.