NEW OUTLOOK - CAN'T CHANGE FOLDER NAME

Question

NEW OUTLOOK - CAN'T CHANGE FOLDER NAME

LUCAS SANTI GARNICA 25

Hi everyone, good day.

I just accepted the new outlook version and seems to me that i can't change any folder name like image attached down below.

User's image

Any one else also having trouble with this? Could you guys help me?

Hugh W 10 Reputation points

2025-06-09T14:36:55.58+00:00

I have the same issue in my New Outlook, can't rename a folder that I created (not Inbox, Sent, Drafts, etc.) which seems ridiculous but it's another in a long list of things I can't seem to do in New Outlook that I could do in classic Outlook. New Outlook has been a big downgrade in my opinion and has reduced my efficiency considerably.
Amela B 10 Reputation points

2025-06-12T15:54:46.62+00:00

I have the same problem. I do not believe that we cannot rename folders in our Inbox because I was able to do it in the old (previous) version. Mircorsoft please fix this otherwise a lot of your customers will go to other providers.
Moi Annie 5 Reputation points

2025-07-04T11:32:08.1166667+00:00

I have the same problem, and it is frustrating.
Nena Henderson 10 Reputation points

2025-08-12T21:14:19.1433333+00:00

The newer Outlook stinks. You can't drag and drop a folder anymore. You have to right click, choose Move, then go through the list of folders you want to move it to, click on it. Then it moves it. So many more steps than just drag and drop in the Classis Outlook! Also, I can't rename a folder or subfolder that I created. Say I misspelled it. I can no longer go in and change it, at all! One of Microsofts solutions was to go back into Classic Outlook, change it there and then it would merge into the new Outlook! WHAT!!! Sorry Microsoft, you have made my life more frustrating. I will stay with Classic!!!!!
Jacqs 5 Reputation points

2025-08-28T14:30:16.3066667+00:00

What a load of rubbish!! Go back to old Outlook version to rename a folder, or go to web version. How to make my life twice as difficult/ time-consuming. I'll continue using old Outlook (Classic) as that worked.

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Hugh W 10 Reputation points

2025-06-09T14:36:55.58+00:00

I have the same issue in my New Outlook, can't rename a folder that I created (not Inbox, Sent, Drafts, etc.) which seems ridiculous but it's another in a long list of things I can't seem to do in New Outlook that I could do in classic Outlook. New Outlook has been a big downgrade in my opinion and has reduced my efficiency considerably.
Amela B 10 Reputation points

2025-06-12T15:54:46.62+00:00

I have the same problem. I do not believe that we cannot rename folders in our Inbox because I was able to do it in the old (previous) version. Mircorsoft please fix this otherwise a lot of your customers will go to other providers.
Moi Annie 5 Reputation points

2025-07-04T11:32:08.1166667+00:00

I have the same problem, and it is frustrating.
Nena Henderson 10 Reputation points

2025-08-12T21:14:19.1433333+00:00

The newer Outlook stinks. You can't drag and drop a folder anymore. You have to right click, choose Move, then go through the list of folders you want to move it to, click on it. Then it moves it. So many more steps than just drag and drop in the Classis Outlook! Also, I can't rename a folder or subfolder that I created. Say I misspelled it. I can no longer go in and change it, at all! One of Microsofts solutions was to go back into Classic Outlook, change it there and then it would merge into the new Outlook! WHAT!!! Sorry Microsoft, you have made my life more frustrating. I will stay with Classic!!!!!
Jacqs 5 Reputation points

2025-08-28T14:30:16.3066667+00:00

What a load of rubbish!! Go back to old Outlook version to rename a folder, or go to web version. How to make my life twice as difficult/ time-consuming. I'll continue using old Outlook (Classic) as that worked.

Answer 1

Dear @LUCAS SANTI GARNICA,

Thank you for contacting Microsoft Q&A Support.

Based on your provided photos, you're using Outlook in Portuguese, and the context menu you're seeing does not include an option to rename the folder. This might be due to a limitation or change in the new Outlook version you just accepted. Here are several suggestions that you can consider trying:

Check your Folder Type Restrictions: Default folders like Inbox, Sent Items, or Drafts can't be renamed.
Check Permissions: If you're using a shared mailbox or a work/school account (business account), you might not have permission to rename folders.

References to check permissions: Manage permissions for recipients in Exchange Online | Microsoft Learn

Use Right-Click to a folder: In some versions, right-clicking a folder should show a “Rename” option. If it’s missing, that might be a limitation of New Outlook (occasionally happened).
Switch back to classic Outlook (if available) and try renaming the folder there.
Use Outlook Web App (OWA) to see if renaming works there.

Additionally, you can check for updates to ensure you're on the latest version of the new Outlook.

User's image

I hope this information can help you to understand more about this function of Outlook and your issues can be solved.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

LUCAS SANTI GARNICA 25 Reputation points

2025-06-12T16:56:23.59+00:00

Good day.

Seems that the problem isn't mine alone... the update might have deleted the "rename" for all it seems.

Hopefully your team is already on this issue and will fix it in no time...

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NEW OUTLOOK - CAN'T CHANGE FOLDER NAME

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