AVD Session Freezes on One Specific Device When Using Windows App or Remote Desktop Client (But Works in Browser and on Other Machines)

J 10 Reputation points
2025-06-19T01:42:19.0833333+00:00

AVD Session Freezes on One Specific Device When Using Windows App or Remote Desktop Client (But Works in Browser and on Other Machines)

roblem Summary:

When my staff logs into our Azure Virtual Desktop (AVD) session using either the Windows AVD desktop app or the Remote Desktop (MSTSC) client on their personal machine, the session logs in successfully but then freezes immediately. Mouse and keyboard input stop responding.

However:

•	The same user account works perfectly when I log in from my own device using either client.

•	The browser-based client works fine on the same machine with no freezing.

•	The user can also connect to another company’s AVD instance from the same device without any issues.

This confirms that:

•	The issue is not caused by the AVD VM or the user account.

•	The issue is not due to general machine performance or internet instability.

•	The problem is isolated to the AVD desktop apps on this one specific machine and our AVD environment only.

Device Specifications (Affected Machine):

• Device Name: DESKTOP-1HI0N10

• CPU: Intel Core i5-6300U @ 2.40 GHz

• RAM: 8 GB

• Storage: 119 GB SSD

• GPU: Intel HD Graphics 520 (128 MB)

• Wi-Fi Adapter: Marvell AVASTAR Wireless-AC

• OS: Windows 10 Pro (Build 19045)

Observations:

•	The device streams high-quality video and maintains stable remote support (e.g. Anydesk) even while the AVD freeze occurs.

•	Windows Remote Desktop diagnostics show “Your connection round trip time is high. You may experience issues. UDP is enabled.”

•	Round-trip time: 100 ms

•	Frame rate: 0 FPS

•	Bandwidth: 9–13 Mbps

•	The freezing only happens inside the AVD session (host: vmavdprodcin01), not on the local machine

Logs & Diagnostics:

Screenshot:

Attached (see below) – warning message from Windows Remote Desktop client indicating high round trip time and 0 FPS. - Windows Connection Log (This was the 2nd time it froze later on in the day)

Log Capture From His Windows App:

[2025-06-10 19:31:53.875] [async_health_logger] [info]

Health Check Job: UserLogin {55261687-701c-4b10-940b-07a0beff173e}

Windows App Version: 2.0.503.0

[2025-06-10 19:31:53.928] [async_health_logger] [info] Normal: OsVersion

Os Version: 10.0.19045.5854

[2025-06-10 19:31:55.391] [async_health_logger] [info] Passed: InternetConnectivity

Network Interface Information:

Interface description: Marvell AVASTAR Wireless-AC Network Controller

Interface friendly name: WiFi

Adapter name: {58AFAB40-1854-4ABB-A832-B206D73F2EE7}

[2025-06-10 19:32:08.214] [async_health_logger] [info] Warning: EndpointReachability

Passed URL: https://graph.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 789

Passed URL: https://windows365.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 949

Passed URL: https://www.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 690

Passed URL: https://afdfp-rdgateway-r0.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 881

Passed URL: https://afdfp-rdgateway-r1.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 677

Passed URL: https://login.microsoftonline.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 599

Passed URL: https://ecs.office.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 654

Passed URL: https://rdweb.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 428

Warning URL: https://aka.ms/ Attempts Made: 3 Used Ipv4: 0 Error Type: NetworkError Response Time: 202 What: Failed to send: The specified network name is no longer available.

Passed URL: https://go.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 559

Passed URL: https://learn.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 994

Passed URL: https://privacy.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 911

Passed URL: https://res.cdn.office.net/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 823

[2025-06-10 19:32:15.856] [async_health_logger] [info]

Health Check Job: ConnectionAttempt {607e6288-f475-4927-9133-95ec3daeb39e}

[2025-06-10 19:32:28.136] [async_health_logger] [info] Warning: EndpointReachability

Passed URL: https://graph.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 471

Passed URL: https://windows365.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 652

Passed URL: https://www.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 430

Passed URL: https://afdfp-rdgateway-r0.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 908

Passed URL: https://afdfp-rdgateway-r1.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 873

Passed URL: https://login.microsoftonline.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 704

Passed URL: https://ecs.office.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 376

Passed URL: https://rdweb.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 707

Warning URL: https://aka.ms/ Attempts Made: 3 Used Ipv4: 0 Error Type: NetworkError Response Time: 205 What: Failed to send: The specified network name is no longer available.

Passed URL: https://go.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 853

Passed URL: https://learn.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 935

Passed URL: https://privacy.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 631

Passed URL: https://res.cdn.office.net/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 623

[2025-06-10 20:30:32.332] [async_health_logger] [info]

Health Check Job: ConnectionAttempt {19e148e1-a83a-4f5c-8e20-47d100224ece}

[2025-06-10 20:30:45.619] [async_health_logger] [info] Warning: EndpointReachability

Passed URL: https://graph.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 728

Passed URL: https://windows365.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 577

Passed URL: https://www.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 588

Passed URL: https://afdfp-rdgateway-r0.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 570

Passed URL: https://afdfp-rdgateway-r1.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 450

Passed URL: https://login.microsoftonline.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 739

Passed URL: https://ecs.office.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 624

Passed URL: https://rdweb.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 452

Warning URL: https://aka.ms/ Attempts Made: 3 Used Ipv4: 0 Error Type: NetworkError Response Time: 214 What: Failed to send: The specified network name is no longer available.

Passed URL: https://go.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 2041

Passed URL: https://learn.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 1144

Passed URL: https://privacy.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 1000

Passed URL: https://res.cdn.office.net/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 621

[2025-06-11 11:55:30.461] [async_health_logger] [info]

Health Check Job: UserLogin {0b500255-6a30-437b-8e8f-8459fef229fb}

Windows App Version: 2.0.505.0

[2025-06-11 11:55:30.492] [async_health_logger] [info] Normal: OsVersion

Os Version: 10.0.19045.5854

[2025-06-11 11:55:31.350] [async_health_logger] [info] Passed: InternetConnectivity

Network Interface Information:

Interface description: Marvell AVASTAR Wireless-AC Network Controller

Interface friendly name: WiFi

Adapter name: {58AFAB40-1854-4ABB-A832-B206D73F2EE7}

[2025-06-11 11:55:42.298] [async_health_logger] [info] Warning: EndpointReachability

Passed URL: https://graph.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 287

Passed URL: https://windows365.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 515

Passed URL: https://www.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 459

Passed URL: https://afdfp-rdgateway-r0.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 940

Passed URL: https://afdfp-rdgateway-r1.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 494

Passed URL: https://login.microsoftonline.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 767

Passed URL: https://ecs.office.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 437

Passed URL: https://rdweb.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 509

Warning URL: https://aka.ms/ Attempts Made: 3 Used Ipv4: 0 Error Type: NetworkError Response Time: 200 What: Failed to send: The specified network name is no longer available.

Passed URL: https://go.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 672

Passed URL: https://learn.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 771

Passed URL: https://privacy.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 853

Passed URL: https://res.cdn.office.net/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 503

[2025-06-11 11:55:44.064] [async_health_logger] [info]

Health Check Job: ConnectionAttempt {2c40150d-978d-4ed1-b4f8-321a16f8952e}

[2025-06-11 11:55:55.609] [async_health_logger] [info] Warning: EndpointReachability

Passed URL: https://graph.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 337

Passed URL: https://windows365.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 460

Passed URL: https://www.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 911

Passed URL: https://afdfp-rdgateway-r0.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 716

Passed URL: https://afdfp-rdgateway-r1.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 364

Passed URL: https://login.microsoftonline.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 748

Passed URL: https://ecs.office.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 336

Passed URL: https://rdweb.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 392

Warning URL: https://aka.ms/ Attempts Made: 3 Used Ipv4: 0 Error Type: NetworkError Response Time: 187 What: Failed to send: The specified network name is no longer available.

Passed URL: https://go.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 776

Passed URL: https://learn.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 1197

Passed URL: https://privacy.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 578

Passed URL: https://res.cdn.office.net/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 884

[2025-06-11 12:59:02.850] [async_health_logger] [info]

Health Check Job: UserLogin {c5b8bde1-8668-4152-8c4d-bb6c14aadb6c}

Windows App Version: 2.0.505.0

[2025-06-11 12:59:02.905] [async_health_logger] [info] Normal: OsVersion

Os Version: 10.0.19045.5854

[2025-06-11 12:59:03.650] [async_health_logger] [info] Passed: InternetConnectivity

Network Interface Information:

Interface description: Marvell AVASTAR Wireless-AC Network Controller

Interface friendly name: WiFi

Adapter name: {58AFAB40-1854-4ABB-A832-B206D73F2EE7}

[2025-06-11 12:59:13.723] [async_health_logger] [info] Warning: EndpointReachability

Passed URL: https://graph.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 358

Passed URL: https://windows365.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 369

Passed URL: https://www.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 349

Passed URL: https://afdfp-rdgateway-r0.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 505

Passed URL: https://afdfp-rdgateway-r1.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 354

Passed URL: https://login.microsoftonline.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 655

Passed URL: https://ecs.office.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 701

Passed URL: https://rdweb.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 453

Warning URL: https://aka.ms/ Attempts Made: 3 Used Ipv4: 0 Error Type: NetworkError Response Time: 316 What: Failed to send: The specified network name is no longer available.

Passed URL: https://go.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 538

Passed URL: https://learn.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 840

Passed URL: https://privacy.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 502

Passed URL: https://res.cdn.office.net/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 620

[2025-06-12 13:58:16.242] [async_health_logger] [info]

Health Check Job: UserLogin {f6faf888-c324-46b9-b576-ecb8c38c2423}

Windows App Version: 2.0.505.0

[2025-06-12 13:58:16.249] [async_health_logger] [info] Normal: OsVersion

Os Version: 10.0.19045.5854

[2025-06-12 13:58:17.412] [async_health_logger] [info] Passed: InternetConnectivity

Network Interface Information:

Interface description: Marvell AVASTAR Wireless-AC Network Controller

Interface friendly name: WiFi

Adapter name: {58AFAB40-1854-4ABB-A832-B206D73F2EE7}

[2025-06-12 13:58:28.793] [async_health_logger] [info] Warning: EndpointReachability

Passed URL: https://graph.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 338

Passed URL: https://windows365.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 552

Passed URL: https://www.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 483

Passed URL: https://afdfp-rdgateway-r0.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 908

Passed URL: https://afdfp-rdgateway-r1.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 966

Passed URL: https://login.microsoftonline.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 709

Passed URL: https://ecs.office.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 462

Passed URL: https://rdweb.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 316

Warning URL: https://aka.ms/ Attempts Made: 3 Used Ipv4: 0 Error Type: NetworkError Response Time: 206 What: Failed to send: The specified network name is no longer available.

Passed URL: https://go.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 667

Passed URL: https://learn.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 1002

Passed URL: https://privacy.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 683

Passed URL: https://res.cdn.office.net/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 362

[2025-06-12 14:16:10.686] [async_health_logger] [info]

Health Check Job: ConnectionAttempt {e1dbec49-ebce-4fef-8e30-83178f6bb62e}

[2025-06-12 14:16:22.218] [async_health_logger] [info] Warning: EndpointReachability

Passed URL: https://graph.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 363

Passed URL: https://windows365.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 492

Passed URL: https://www.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 448

Passed URL: https://afdfp-rdgateway-r0.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 536

Passed URL: https://afdfp-rdgateway-r1.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 507

Passed URL: https://login.microsoftonline.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 727

Passed URL: https://ecs.office.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 801

Passed URL: https://rdweb.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 352

Warning URL: https://aka.ms/ Attempts Made: 3 Used Ipv4: 0 Error Type: NetworkError Response Time: 210 What: Failed to send: The specified network name is no longer available.

Passed URL: https://go.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 784

Passed URL: https://learn.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 1130

Passed URL: https://privacy.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 916

Passed URL: https://res.cdn.office.net/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 717

[2025-06-18 14:33:34.253] [async_health_logger] [info]

Health Check Job: ConnectionAttempt {6ffc343e-a143-40f3-92a1-d6097c195343}

[2025-06-18 14:33:54.232] [async_health_logger] [info] Warning: EndpointReachability

Passed URL: https://graph.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 739

Passed URL: https://windows365.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 1685

Passed URL: https://www.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 814

Passed URL: https://afdfp-rdgateway-r0.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 562

Passed URL: https://afdfp-rdgateway-r1.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 516

Passed URL: https://login.microsoftonline.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 745

Passed URL: https://ecs.office.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 353

Passed URL: https://rdweb.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 629

Warning URL: https://aka.ms/ Attempts Made: 3 Used Ipv4: 0 Error Type: RequestTimedOutError Response Time: 5014 What: Request timed out

Passed URL: https://go.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 734

Passed URL: https://learn.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 1810

Passed URL: https://privacy.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 1678

Passed URL: https://res.cdn.office.net/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 1028

[2025-06-18 14:34:18.604] [async_health_logger] [info]

Health Check Job: ConnectionAttempt {8b52cf1a-1f28-47af-b698-433e6c2ee868}

[2025-06-18 14:34:33.766] [async_health_logger] [info] Warning: EndpointReachability

Passed URL: https://graph.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 628

Passed URL: https://windows365.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 772

Passed URL: https://www.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 760

Passed URL: https://afdfp-rdgateway-r0.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 1015

Passed URL: https://afdfp-rdgateway-r1.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 1033

Passed URL: https://login.microsoftonline.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 1072

Passed URL: https://ecs.office.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 1260

Passed URL: https://rdweb.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 1101

Warning URL: https://aka.ms/ Attempts Made: 3 Used Ipv4: 0 Error Type: NetworkError Response Time: 269 What: Failed to send: The specified network name is no longer available.

Passed URL: https://go.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 906

Passed URL: https://learn.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 755

Passed URL: https://privacy.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 641

Passed URL: https://res.cdn.office.net/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 776

[2025-06-18 14:43:01.712] [async_health_logger] [info]

Health Check Job: UserLogin {5c93bf36-9fc3-45ff-91e0-d90535abd8ec}

Windows App Version: 2.0.505.0

[2025-06-18 14:43:01.788] [async_health_logger] [info] Normal: OsVersion

Os Version: 10.0.19045.5965

[2025-06-18 14:43:02.801] [async_health_logger] [info] Passed: InternetConnectivity

Network Interface Information:

Interface description: Marvell AVASTAR Wireless-AC Network Controller

Interface friendly name: WiFi

Adapter name: {58AFAB40-1854-4ABB-A832-B206D73F2EE7}

[2025-06-18 14:43:15.200] [async_health_logger] [info] Warning: EndpointReachability

Passed URL: https://graph.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 403

Passed URL: https://windows365.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 399

Passed URL: https://www.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 1061

Passed URL: https://afdfp-rdgateway-r0.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 1228

Passed URL: https://afdfp-rdgateway-r1.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 406

Passed URL: https://login.microsoftonline.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 614

Passed URL: https://ecs.office.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 367

Passed URL: https://rdweb.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 1256

Warning URL: https://aka.ms/ Attempts Made: 3 Used Ipv4: 0 Error Type: NetworkError Response Time: 168 What: Failed to send: The specified network name is no longer available.

Passed URL: https://go.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 500

Passed URL: https://learn.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 1003

Passed URL: https://privacy.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 1074

Passed URL: https://res.cdn.office.net/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 406

[2025-06-18 15:06:34.691] [async_health_logger] [info]

Health Check Job: ConnectionAttempt {21ac76e5-2559-4dbe-ba12-347505d736e0}

[2025-06-18 15:06:49.098] [async_health_logger] [info] Warning: EndpointReachability

Passed URL: https://graph.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 1610

Passed URL: https://windows365.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 912

Passed URL: https://www.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 933

Passed URL: https://afdfp-rdgateway-r0.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 862

Passed URL: https://afdfp-rdgateway-r1.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 414

Passed URL: https://login.microsoftonline.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 670

Passed URL: https://ecs.office.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 708

Passed URL: https://rdweb.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 337

Warning URL: https://aka.ms/ Attempts Made: 3 Used Ipv4: 0 Error Type: NetworkError Response Time: 358 What: Failed to send: The specified network name is no longer available.

Passed URL: https://go.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 818

Passed URL: https://learn.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 1036

Passed URL: https://privacy.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 1765

Passed URL: https://res.cdn.office.net/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 463

[2025-06-18 15:07:51.845] [async_health_logger] [info]

Health Check Job: ConnectionAttempt {e998b2e1-80d0-4fe8-8a42-53785a5e2dbb}

[2025-06-18 15:08:30.707] [async_health_logger] [info] Warning: EndpointReachability

Passed URL: https://graph.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 3758

Passed URL: https://windows365.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 566

Passed URL: https://www.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 383

Passed URL: https://afdfp-rdgateway-r0.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 550

Passed URL: https://afdfp-rdgateway-r1.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 2626

Passed URL: https://login.microsoftonline.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 2977

Passed URL: https://ecs.office.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 503 Response Time: 2268

Passed URL: https://rdweb.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 2537

Warning URL: https://aka.ms/ Attempts Made: 3 Used Ipv4: 0 Error Type: NetworkError Response Time: 1273 What: Failed to send: The specified network name is no longer available.

Passed URL: https://go.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 2449

Passed URL: https://learn.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 2266

Passed URL: https://privacy.microsoft.com/ Attempts Made: 2 Used Ipv4: 0 HTTP Status Code: 301 Error Type: RequestTimedOutError Response Time: 1712 What: Request timed out

Passed URL: https://res.cdn.office.net/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 2682

Windows App Connection Log:

Your connection round trip time is high. You may experience issues. UDP is enabled.

Timestamp (UTC):2025-06-18T10:10:19.868Z

Activity ID: 0b71292f-4ea6-467b-b77d-7c0db4750000

[Client details]

Client version: 1.2.6279.0 (x64)

Local OS: Microsoft Windows 10 Pro x64 (10.0, Build 19045)

[Network details]

Transport protocol: UDP

Round-trip time: 100 ms

Available bandwidth: 9.44 Mbps

Frame rate: 0 FPS

[Graphics details]

Codecs used: AVC; RemoteFX Text; Cache

Client compatibility:

Media Foundation: Yes

GPU Presentation: Yes

AVC: CPU; GPU

HEVC: No

[Remote computer details]

Remote session type: Remote desktop

Gateway name: rdgateway-host-blue-c222-uaen-r1.wvd.microsoft.com

Gateway logon method: Azure Active Directory

Remote computer: vmavdprodcin01

Identity verification method: Server Certificate (View certificate)

Press Ctrl+C to copy.

Screenshot 2025-06-18 at 20.06.31

Additional Context:

  • Internet connection is not the issue: On the affected device, high-resolution YouTube videos play without buffering, and I can maintain a stable Anydesk session while observing the freeze.
  • Other virtual desktops work fine: The same device can connect to a __partner organisation’s virtual desktop__using the Windows AVD app with no issues.
  • This indicates the freezing problem is likely specific to our AVD environment or image configuration, not a general compatibility issue with the user’s machine or network.
  • Windows App is the most up-to date version.

Summary:

The AVD session freezes only when accessed from one particular machine, and only when using the Windows AVD desktop app or the Remote Desktop client. The same user account works fine in all other scenarios, including:

  • Browser-based AVD client
  • Other machines
  • Partner company’s virtual desktop on the same affected device

The issue appears isolated to how our AVD instance interacts with this machine via desktop clients. Any insight or support would be appreciated.

Additional Context:

Internet connection is not the issue: On the affected device, high-resolution YouTube videos play without buffering, and I can maintain a stable Anydesk session while observing the freeze.

Other virtual desktops work fine: The same device can connect to a __partner organisation’s virtual desktop__using the Windows AVD app with no issues.

This indicates the freezing problem is likely specific to our AVD environment or image configuration, not a general compatibility issue with the user’s machine or network.

Summary:

The AVD session freezes only when accessed from one particular machine, and only when using the Windows AVD desktop app or the Remote Desktop client. The same user account works fine in all other scenarios, including:

Browser-based AVD client

Other machines

Partner company’s virtual desktop on the same affected device

The issue appears isolated to how our AVD instance interacts with this machine via desktop clients. Any insight or support would be appreciated.

Windows for business | Windows Client for IT Pros | Devices and deployment | System management components
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  1. Daphne Huynh (WICLOUD CORPORATION) 165 Reputation points Microsoft External Staff Moderator
    2025-07-29T11:22:02.63+00:00

    Welcome to the Microsoft Q&A Platform and thank you for posting your question!

    You have described an issue where Remote Desktop sessions using the Windows App or RD Client fail to connect or freeze, producing the error:

    Failed to send: The specified network name is no longer available

    Along with a NetworkError, slow response time, and no active IPv4 usage. I understand how disruptive this can be, especially if you rely on RDP/AVD for daily operations.

    Based upon your query, I would like to provide some guidance that may help address this behavior.

    1. Verify Client Version

    Ensure that you are using the latest versions of the Microsoft Remote Desktop applications:

    • Windows App (Microsoft Store):

    Open the Microsoft Store → Library → Updates and check for updates to Windows App (Remote Desktop).

    • MSRDC (Remote Desktop Client for AVD):

    Download the latest client from https://aka.ms/rdclientw. Outdated clients can trigger intermittent network errors.

    2. Reinstall the RD Client / Windows App

    Performing a clean reinstall can clear corrupted settings:

    • Uninstall the Windows App or Remote Desktop Client.
    • Remove residual data (optional but recommended): %localappdata%\Packages\Microsoft.RemoteDesktop* %appdata%\Microsoft\Remote Desktop_
    • Reboot your device.
    • Reinstall the latest version from Microsoft Store or official site.

    3. Network and Protocol Checks

    The error suggests as below, a network connectivity problem.

    Warning URL: https://aka.ms/ Attempts Made: 3 Used Ipv4: 0 Error Type: NetworkError Response Time: 1273 What: Failed to send: The specified network name is no longer available.

    To address this:

    • Confirm that your device has a stable network connection and that IPv4 is enabled.
    • If only IPv6 is active, test by temporarily disabling IPv6 in the adapter settings.
    • Test gateway connectivity: ping <AVD Gateway or RDP host> tracert <AVD Gateway or RDP host>
    • Ensure TCP 443 (for AVD/RD Gateway) and TCP 3389 (direct RDP) are open.

    4. Test in Safe Mode with Networking

    Booting into Safe Mode with Networking can help identify whether a driver, antivirus, or VPN is interfering:

    1. Run msconfig → BootSafe boot → Network → Apply → Reboot.
    2. Attempt RDP connection.
    3. If the session works, the issue is likely caused by a third-party service.

    5. Perform a Clean Boot

    A Clean Boot isolates background services that may be interrupting RDP traffic:

    1. Open msconfig → Services → Check Hide all Microsoft services → Click Disable all.
    2. In Task Manager → Startup, disable all non-Microsoft startup apps.
    3. Reboot and test your RDP session.

    If the issue is resolved, re-enable services gradually to identify the conflicting component.

    6. Optional Network Reset

    If the issue persists, consider resetting the network stack:

    ipconfig /flushdns netsh int ip reset netsh winsock reset

    Then reboot the device.

    Please let me know how it goes. Wishing you a successful resolution and a great day!

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