AVD Session Freezes on One Specific Device When Using Windows App or Remote Desktop Client (But Works in Browser and on Other Machines)
roblem Summary:
When my staff logs into our Azure Virtual Desktop (AVD) session using either the Windows AVD desktop app or the Remote Desktop (MSTSC) client on their personal machine, the session logs in successfully but then freezes immediately. Mouse and keyboard input stop responding.
However:
• The same user account works perfectly when I log in from my own device using either client.
• The browser-based client works fine on the same machine with no freezing.
• The user can also connect to another company’s AVD instance from the same device without any issues.
This confirms that:
• The issue is not caused by the AVD VM or the user account.
• The issue is not due to general machine performance or internet instability.
• The problem is isolated to the AVD desktop apps on this one specific machine and our AVD environment only.
⸻
Device Specifications (Affected Machine):
• Device Name: DESKTOP-1HI0N10
• CPU: Intel Core i5-6300U @ 2.40 GHz
• RAM: 8 GB
• Storage: 119 GB SSD
• GPU: Intel HD Graphics 520 (128 MB)
• Wi-Fi Adapter: Marvell AVASTAR Wireless-AC
• OS: Windows 10 Pro (Build 19045)
⸻
Observations:
• The device streams high-quality video and maintains stable remote support (e.g. Anydesk) even while the AVD freeze occurs.
• Windows Remote Desktop diagnostics show “Your connection round trip time is high. You may experience issues. UDP is enabled.”
• Round-trip time: 100 ms
• Frame rate: 0 FPS
• Bandwidth: 9–13 Mbps
• The freezing only happens inside the AVD session (host: vmavdprodcin01), not on the local machine
Logs & Diagnostics:
Screenshot:
Attached (see below) – warning message from Windows Remote Desktop client indicating high round trip time and 0 FPS. - Windows Connection Log (This was the 2nd time it froze later on in the day)
Log Capture From His Windows App:
[2025-06-10 19:31:53.875] [async_health_logger] [info]
Health Check Job: UserLogin {55261687-701c-4b10-940b-07a0beff173e}
Windows App Version: 2.0.503.0
[2025-06-10 19:31:53.928] [async_health_logger] [info] Normal: OsVersion
Os Version: 10.0.19045.5854
[2025-06-10 19:31:55.391] [async_health_logger] [info] Passed: InternetConnectivity
Network Interface Information:
Interface description: Marvell AVASTAR Wireless-AC Network Controller
Interface friendly name: WiFi
Adapter name: {58AFAB40-1854-4ABB-A832-B206D73F2EE7}
[2025-06-10 19:32:08.214] [async_health_logger] [info] Warning: EndpointReachability
Passed URL: https://graph.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 789
Passed URL: https://windows365.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 949
Passed URL: https://www.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 690
Passed URL: https://afdfp-rdgateway-r0.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 881
Passed URL: https://afdfp-rdgateway-r1.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 677
Passed URL: https://login.microsoftonline.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 599
Passed URL: https://ecs.office.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 654
Passed URL: https://rdweb.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 428
Warning URL: https://aka.ms/ Attempts Made: 3 Used Ipv4: 0 Error Type: NetworkError Response Time: 202 What: Failed to send: The specified network name is no longer available.
Passed URL: https://go.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 559
Passed URL: https://learn.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 994
Passed URL: https://privacy.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 911
Passed URL: https://res.cdn.office.net/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 823
[2025-06-10 19:32:15.856] [async_health_logger] [info]
Health Check Job: ConnectionAttempt {607e6288-f475-4927-9133-95ec3daeb39e}
[2025-06-10 19:32:28.136] [async_health_logger] [info] Warning: EndpointReachability
Passed URL: https://graph.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 471
Passed URL: https://windows365.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 652
Passed URL: https://www.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 430
Passed URL: https://afdfp-rdgateway-r0.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 908
Passed URL: https://afdfp-rdgateway-r1.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 873
Passed URL: https://login.microsoftonline.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 704
Passed URL: https://ecs.office.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 376
Passed URL: https://rdweb.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 707
Warning URL: https://aka.ms/ Attempts Made: 3 Used Ipv4: 0 Error Type: NetworkError Response Time: 205 What: Failed to send: The specified network name is no longer available.
Passed URL: https://go.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 853
Passed URL: https://learn.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 935
Passed URL: https://privacy.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 631
Passed URL: https://res.cdn.office.net/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 623
[2025-06-10 20:30:32.332] [async_health_logger] [info]
Health Check Job: ConnectionAttempt {19e148e1-a83a-4f5c-8e20-47d100224ece}
[2025-06-10 20:30:45.619] [async_health_logger] [info] Warning: EndpointReachability
Passed URL: https://graph.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 728
Passed URL: https://windows365.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 577
Passed URL: https://www.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 588
Passed URL: https://afdfp-rdgateway-r0.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 570
Passed URL: https://afdfp-rdgateway-r1.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 450
Passed URL: https://login.microsoftonline.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 739
Passed URL: https://ecs.office.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 624
Passed URL: https://rdweb.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 452
Warning URL: https://aka.ms/ Attempts Made: 3 Used Ipv4: 0 Error Type: NetworkError Response Time: 214 What: Failed to send: The specified network name is no longer available.
Passed URL: https://go.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 2041
Passed URL: https://learn.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 1144
Passed URL: https://privacy.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 1000
Passed URL: https://res.cdn.office.net/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 621
[2025-06-11 11:55:30.461] [async_health_logger] [info]
Health Check Job: UserLogin {0b500255-6a30-437b-8e8f-8459fef229fb}
Windows App Version: 2.0.505.0
[2025-06-11 11:55:30.492] [async_health_logger] [info] Normal: OsVersion
Os Version: 10.0.19045.5854
[2025-06-11 11:55:31.350] [async_health_logger] [info] Passed: InternetConnectivity
Network Interface Information:
Interface description: Marvell AVASTAR Wireless-AC Network Controller
Interface friendly name: WiFi
Adapter name: {58AFAB40-1854-4ABB-A832-B206D73F2EE7}
[2025-06-11 11:55:42.298] [async_health_logger] [info] Warning: EndpointReachability
Passed URL: https://graph.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 287
Passed URL: https://windows365.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 515
Passed URL: https://www.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 459
Passed URL: https://afdfp-rdgateway-r0.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 940
Passed URL: https://afdfp-rdgateway-r1.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 494
Passed URL: https://login.microsoftonline.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 767
Passed URL: https://ecs.office.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 437
Passed URL: https://rdweb.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 509
Warning URL: https://aka.ms/ Attempts Made: 3 Used Ipv4: 0 Error Type: NetworkError Response Time: 200 What: Failed to send: The specified network name is no longer available.
Passed URL: https://go.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 672
Passed URL: https://learn.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 771
Passed URL: https://privacy.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 853
Passed URL: https://res.cdn.office.net/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 503
[2025-06-11 11:55:44.064] [async_health_logger] [info]
Health Check Job: ConnectionAttempt {2c40150d-978d-4ed1-b4f8-321a16f8952e}
[2025-06-11 11:55:55.609] [async_health_logger] [info] Warning: EndpointReachability
Passed URL: https://graph.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 337
Passed URL: https://windows365.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 460
Passed URL: https://www.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 911
Passed URL: https://afdfp-rdgateway-r0.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 716
Passed URL: https://afdfp-rdgateway-r1.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 364
Passed URL: https://login.microsoftonline.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 748
Passed URL: https://ecs.office.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 336
Passed URL: https://rdweb.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 392
Warning URL: https://aka.ms/ Attempts Made: 3 Used Ipv4: 0 Error Type: NetworkError Response Time: 187 What: Failed to send: The specified network name is no longer available.
Passed URL: https://go.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 776
Passed URL: https://learn.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 1197
Passed URL: https://privacy.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 578
Passed URL: https://res.cdn.office.net/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 884
[2025-06-11 12:59:02.850] [async_health_logger] [info]
Health Check Job: UserLogin {c5b8bde1-8668-4152-8c4d-bb6c14aadb6c}
Windows App Version: 2.0.505.0
[2025-06-11 12:59:02.905] [async_health_logger] [info] Normal: OsVersion
Os Version: 10.0.19045.5854
[2025-06-11 12:59:03.650] [async_health_logger] [info] Passed: InternetConnectivity
Network Interface Information:
Interface description: Marvell AVASTAR Wireless-AC Network Controller
Interface friendly name: WiFi
Adapter name: {58AFAB40-1854-4ABB-A832-B206D73F2EE7}
[2025-06-11 12:59:13.723] [async_health_logger] [info] Warning: EndpointReachability
Passed URL: https://graph.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 358
Passed URL: https://windows365.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 369
Passed URL: https://www.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 349
Passed URL: https://afdfp-rdgateway-r0.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 505
Passed URL: https://afdfp-rdgateway-r1.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 354
Passed URL: https://login.microsoftonline.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 655
Passed URL: https://ecs.office.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 701
Passed URL: https://rdweb.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 453
Warning URL: https://aka.ms/ Attempts Made: 3 Used Ipv4: 0 Error Type: NetworkError Response Time: 316 What: Failed to send: The specified network name is no longer available.
Passed URL: https://go.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 538
Passed URL: https://learn.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 840
Passed URL: https://privacy.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 502
Passed URL: https://res.cdn.office.net/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 620
[2025-06-12 13:58:16.242] [async_health_logger] [info]
Health Check Job: UserLogin {f6faf888-c324-46b9-b576-ecb8c38c2423}
Windows App Version: 2.0.505.0
[2025-06-12 13:58:16.249] [async_health_logger] [info] Normal: OsVersion
Os Version: 10.0.19045.5854
[2025-06-12 13:58:17.412] [async_health_logger] [info] Passed: InternetConnectivity
Network Interface Information:
Interface description: Marvell AVASTAR Wireless-AC Network Controller
Interface friendly name: WiFi
Adapter name: {58AFAB40-1854-4ABB-A832-B206D73F2EE7}
[2025-06-12 13:58:28.793] [async_health_logger] [info] Warning: EndpointReachability
Passed URL: https://graph.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 338
Passed URL: https://windows365.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 552
Passed URL: https://www.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 483
Passed URL: https://afdfp-rdgateway-r0.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 908
Passed URL: https://afdfp-rdgateway-r1.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 966
Passed URL: https://login.microsoftonline.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 709
Passed URL: https://ecs.office.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 462
Passed URL: https://rdweb.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 316
Warning URL: https://aka.ms/ Attempts Made: 3 Used Ipv4: 0 Error Type: NetworkError Response Time: 206 What: Failed to send: The specified network name is no longer available.
Passed URL: https://go.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 667
Passed URL: https://learn.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 1002
Passed URL: https://privacy.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 683
Passed URL: https://res.cdn.office.net/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 362
[2025-06-12 14:16:10.686] [async_health_logger] [info]
Health Check Job: ConnectionAttempt {e1dbec49-ebce-4fef-8e30-83178f6bb62e}
[2025-06-12 14:16:22.218] [async_health_logger] [info] Warning: EndpointReachability
Passed URL: https://graph.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 363
Passed URL: https://windows365.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 492
Passed URL: https://www.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 448
Passed URL: https://afdfp-rdgateway-r0.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 536
Passed URL: https://afdfp-rdgateway-r1.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 507
Passed URL: https://login.microsoftonline.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 727
Passed URL: https://ecs.office.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 801
Passed URL: https://rdweb.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 352
Warning URL: https://aka.ms/ Attempts Made: 3 Used Ipv4: 0 Error Type: NetworkError Response Time: 210 What: Failed to send: The specified network name is no longer available.
Passed URL: https://go.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 784
Passed URL: https://learn.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 1130
Passed URL: https://privacy.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 916
Passed URL: https://res.cdn.office.net/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 717
[2025-06-18 14:33:34.253] [async_health_logger] [info]
Health Check Job: ConnectionAttempt {6ffc343e-a143-40f3-92a1-d6097c195343}
[2025-06-18 14:33:54.232] [async_health_logger] [info] Warning: EndpointReachability
Passed URL: https://graph.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 739
Passed URL: https://windows365.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 1685
Passed URL: https://www.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 814
Passed URL: https://afdfp-rdgateway-r0.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 562
Passed URL: https://afdfp-rdgateway-r1.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 516
Passed URL: https://login.microsoftonline.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 745
Passed URL: https://ecs.office.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 353
Passed URL: https://rdweb.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 629
Warning URL: https://aka.ms/ Attempts Made: 3 Used Ipv4: 0 Error Type: RequestTimedOutError Response Time: 5014 What: Request timed out
Passed URL: https://go.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 734
Passed URL: https://learn.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 1810
Passed URL: https://privacy.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 1678
Passed URL: https://res.cdn.office.net/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 1028
[2025-06-18 14:34:18.604] [async_health_logger] [info]
Health Check Job: ConnectionAttempt {8b52cf1a-1f28-47af-b698-433e6c2ee868}
[2025-06-18 14:34:33.766] [async_health_logger] [info] Warning: EndpointReachability
Passed URL: https://graph.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 628
Passed URL: https://windows365.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 772
Passed URL: https://www.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 760
Passed URL: https://afdfp-rdgateway-r0.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 1015
Passed URL: https://afdfp-rdgateway-r1.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 1033
Passed URL: https://login.microsoftonline.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 1072
Passed URL: https://ecs.office.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 1260
Passed URL: https://rdweb.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 1101
Warning URL: https://aka.ms/ Attempts Made: 3 Used Ipv4: 0 Error Type: NetworkError Response Time: 269 What: Failed to send: The specified network name is no longer available.
Passed URL: https://go.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 906
Passed URL: https://learn.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 755
Passed URL: https://privacy.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 641
Passed URL: https://res.cdn.office.net/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 776
[2025-06-18 14:43:01.712] [async_health_logger] [info]
Health Check Job: UserLogin {5c93bf36-9fc3-45ff-91e0-d90535abd8ec}
Windows App Version: 2.0.505.0
[2025-06-18 14:43:01.788] [async_health_logger] [info] Normal: OsVersion
Os Version: 10.0.19045.5965
[2025-06-18 14:43:02.801] [async_health_logger] [info] Passed: InternetConnectivity
Network Interface Information:
Interface description: Marvell AVASTAR Wireless-AC Network Controller
Interface friendly name: WiFi
Adapter name: {58AFAB40-1854-4ABB-A832-B206D73F2EE7}
[2025-06-18 14:43:15.200] [async_health_logger] [info] Warning: EndpointReachability
Passed URL: https://graph.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 403
Passed URL: https://windows365.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 399
Passed URL: https://www.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 1061
Passed URL: https://afdfp-rdgateway-r0.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 1228
Passed URL: https://afdfp-rdgateway-r1.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 406
Passed URL: https://login.microsoftonline.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 614
Passed URL: https://ecs.office.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 367
Passed URL: https://rdweb.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 1256
Warning URL: https://aka.ms/ Attempts Made: 3 Used Ipv4: 0 Error Type: NetworkError Response Time: 168 What: Failed to send: The specified network name is no longer available.
Passed URL: https://go.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 500
Passed URL: https://learn.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 1003
Passed URL: https://privacy.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 1074
Passed URL: https://res.cdn.office.net/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 406
[2025-06-18 15:06:34.691] [async_health_logger] [info]
Health Check Job: ConnectionAttempt {21ac76e5-2559-4dbe-ba12-347505d736e0}
[2025-06-18 15:06:49.098] [async_health_logger] [info] Warning: EndpointReachability
Passed URL: https://graph.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 1610
Passed URL: https://windows365.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 912
Passed URL: https://www.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 933
Passed URL: https://afdfp-rdgateway-r0.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 862
Passed URL: https://afdfp-rdgateway-r1.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 414
Passed URL: https://login.microsoftonline.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 670
Passed URL: https://ecs.office.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 708
Passed URL: https://rdweb.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 337
Warning URL: https://aka.ms/ Attempts Made: 3 Used Ipv4: 0 Error Type: NetworkError Response Time: 358 What: Failed to send: The specified network name is no longer available.
Passed URL: https://go.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 818
Passed URL: https://learn.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 1036
Passed URL: https://privacy.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 1765
Passed URL: https://res.cdn.office.net/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 463
[2025-06-18 15:07:51.845] [async_health_logger] [info]
Health Check Job: ConnectionAttempt {e998b2e1-80d0-4fe8-8a42-53785a5e2dbb}
[2025-06-18 15:08:30.707] [async_health_logger] [info] Warning: EndpointReachability
Passed URL: https://graph.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 301 Response Time: 3758
Passed URL: https://windows365.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 566
Passed URL: https://www.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 383
Passed URL: https://afdfp-rdgateway-r0.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 550
Passed URL: https://afdfp-rdgateway-r1.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 2626
Passed URL: https://login.microsoftonline.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 2977
Passed URL: https://ecs.office.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 503 Response Time: 2268
Passed URL: https://rdweb.wvd.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 200 Response Time: 2537
Warning URL: https://aka.ms/ Attempts Made: 3 Used Ipv4: 0 Error Type: NetworkError Response Time: 1273 What: Failed to send: The specified network name is no longer available.
Passed URL: https://go.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 2449
Passed URL: https://learn.microsoft.com/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 2266
Passed URL: https://privacy.microsoft.com/ Attempts Made: 2 Used Ipv4: 0 HTTP Status Code: 301 Error Type: RequestTimedOutError Response Time: 1712 What: Request timed out
Passed URL: https://res.cdn.office.net/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 400 Response Time: 2682
Windows App Connection Log:
Your connection round trip time is high. You may experience issues. UDP is enabled.
Timestamp (UTC):2025-06-18T10:10:19.868Z
Activity ID: 0b71292f-4ea6-467b-b77d-7c0db4750000
[Client details]
Client version: 1.2.6279.0 (x64)
Local OS: Microsoft Windows 10 Pro x64 (10.0, Build 19045)
[Network details]
Transport protocol: UDP
Round-trip time: 100 ms
Available bandwidth: 9.44 Mbps
Frame rate: 0 FPS
[Graphics details]
Codecs used: AVC; RemoteFX Text; Cache
Client compatibility:
Media Foundation: Yes
GPU Presentation: Yes
AVC: CPU; GPU
HEVC: No
[Remote computer details]
Remote session type: Remote desktop
Gateway name: rdgateway-host-blue-c222-uaen-r1.wvd.microsoft.com
Gateway logon method: Azure Active Directory
Remote computer: vmavdprodcin01
Identity verification method: Server Certificate (View certificate)
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Additional Context:
- Internet connection is not the issue: On the affected device, high-resolution YouTube videos play without buffering, and I can maintain a stable Anydesk session while observing the freeze.
- Other virtual desktops work fine: The same device can connect to a __partner organisation’s virtual desktop__using the Windows AVD app with no issues.
- This indicates the freezing problem is likely specific to our AVD environment or image configuration, not a general compatibility issue with the user’s machine or network.
- Windows App is the most up-to date version.
Summary:
The AVD session freezes only when accessed from one particular machine, and only when using the Windows AVD desktop app or the Remote Desktop client. The same user account works fine in all other scenarios, including:
- Browser-based AVD client
- Other machines
- Partner company’s virtual desktop on the same affected device
The issue appears isolated to how our AVD instance interacts with this machine via desktop clients. Any insight or support would be appreciated.
Additional Context:
Internet connection is not the issue: On the affected device, high-resolution YouTube videos play without buffering, and I can maintain a stable Anydesk session while observing the freeze.
Other virtual desktops work fine: The same device can connect to a __partner organisation’s virtual desktop__using the Windows AVD app with no issues.
This indicates the freezing problem is likely specific to our AVD environment or image configuration, not a general compatibility issue with the user’s machine or network.
Summary:
The AVD session freezes only when accessed from one particular machine, and only when using the Windows AVD desktop app or the Remote Desktop client. The same user account works fine in all other scenarios, including:
Browser-based AVD client
Other machines
Partner company’s virtual desktop on the same affected device
The issue appears isolated to how our AVD instance interacts with this machine via desktop clients. Any insight or support would be appreciated.