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Account blocked after setting up payment method

Anonymous
2022-09-16T00:46:07+00:00

Hello, I created my account on September 8 , on September 11 I spoke with the chat to ask some questions about configuration and other things. I talked to Bridgette.

On September 14 I spoke again with the chat and spoke with Vin, I had doubts about payment settings. The same day, hours later, I contacted them again to help me set up the payment method and talked to Ruth, we did the entire payment setup process together, step by step.

But in the first attempt to insert my card I recognized the Visa flag but the message of divergent data appeared, but they were all correct, so I canceled the operation while Ruth checked what was happening, In less than two minutes the account closed and was blocked. Ruth then explained that she would request a specialist review.

I thought the problem might be my card, so I made a purchase on Shein’s website, and the international purchase was usually approved with the same card.

The next day on the 15th of September I received an email from Ruth with the information that my account would remain closed because it was considered high risk.

The chat guided me step by step, I read the entire policy, I did exactly what was requested, I can even prove that I made an international purchase with visa card on the same day, exactly with the same card.

What is the problem that is happening in verification when we enter a payment method?

I would very much like to announce with microsoft and want an explanation of what may have occurred, because all messages sent seem automated and without analysis.

Triggering chat in Brazil is impossible are hours and hours of waiting. Exactly why I sought guidance 24 hours chat.

Microsoft Advertising Support - DoNotEditar:7007676877

There are several reports of this problem in the creation of accounts in the last few days without transparent explanation.

I need help reactivating my account.

Microsoft Advertising | Billing and payments | Billing queries

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-09-16T15:05:01+00:00

    Hello Carla,

    Thank you for using our Microsoft Advertising Community Forum! 

    I understand from your message that your newly created account has just been suspended. 

    Generally, there could be a number of reasons why our system would suspend an account. For security reasons, we are unable to provide exact details on why an account has been suspended, but I've compiled a list below of the most common areas where accounts may be out of compliance with our advertising policies.  

    Please see a list of important policies below to ensure you are following them. 

    Since you already suspect the suspension is due to the mistake you made in putting in your payment details. I highly recommend that you keep in mind the following:

    Payment methods are the forms of payment you can use to pay for your charges in Microsoft Advertising. They include credit and debit cards, PayPal, wire transfers, checks, and more. The payment methods available to you depend on three things:

    1. The currency of your account
    2. The billing address of your account, specifically the country
    3. Whether you have a postpay threshold account, prepay account, or monthly invoice account

    To learn which payment methods you can use, see Choosing a payment method for Microsoft Advertising

    You can manage your payment methods from the Payment Methods page.

    To confirm that your payment methods are up and running:

    1. From the top menu, select Tools > Accounts.
    2. From the Performance tab in Accounts Summary, check your account to see if there are any errors.

    If your account has no errors, your payment methods are set up properly, and you are ready to pay for clicks on your ads. For more information, see Account errors.

    Our support teams are happy to discuss your account in more detail via phone, chat or email to provide review assistance, please see our support page to reach out! 

    I hope the information provided here will at least partly answer your question.  If you have any additional questions please do not hesitate to reach out to our support. I have also sent you a private message asking for further details. You are more than welcome to respond to me so that I can begin the investigation on my end.

    Kind regards, 

    Vahid | Microsoft Advertising Support Specialist | 800-518-5689

    1 person found this answer helpful.
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  2. Anonymous
    2022-09-19T21:54:12+00:00

    Hello, my account was blocked and I want to know how I can solve it, I didn't make an announcement, or anything outside of microsoft's policies, I just changed the payment method to boleto, I contacted support but they didn't solve it, open the first account and they already blocked.

    I work as an affiliate, hope you will review and give me an answer. Thank you very much in advance.

    1 person found this answer helpful.
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  3. Anonymous
    2022-12-13T13:55:58+00:00

    same happend with me Regina did you recieved any solution?

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  4. Anonymous
    2022-12-21T22:00:08+00:00

    Hello Carla,

    Thank you for using our Microsoft Advertising Community Forum! 

     

    I understand from your message that your newly created account has just been suspended. 

     

    Generally, there could be a number of reasons why our system would suspend an account. For security reasons, we are unable to provide exact details on why an account has been suspended, but I've compiled a list below of the most common areas where accounts may be out of compliance with our advertising policies.  

     

    Please see a list of important policies below to ensure you are following them. 

     

     

     

    Since you already suspect the suspension is due to the mistake you made in putting in your payment details. I highly recommend that you keep in mind the following:

    Payment methods are the forms of payment you can use to pay for your charges in Microsoft Advertising. They include credit and debit cards, PayPal, wire transfers, checks, and more. The payment methods available to you depend on three things:

    1. The currency of your account
    2. The billing address of your account, specifically the country
    3. Whether you have a postpay threshold account, prepay account, or monthly invoice account

    To learn which payment methods you can use, see Choosing a payment method for Microsoft Advertising

    You can manage your payment methods from the Payment Methods page.

    To confirm that your payment methods are up and running:

    1. From the top menu, select Tools > Accounts.
    2. From the Performance tab in Accounts Summary, check your account to see if there are any errors.

    If your account has no errors, your payment methods are set up properly, and you are ready to pay for clicks on your ads. For more information, see Account errors.

    Our support teams are happy to discuss your account in more detail via phone, chat or email to provide review assistance, please see our support page to reach out! 

     

    I hope the information provided here will at least partly answer your question.  If you have any additional questions please do not hesitate to reach out to our support. I have also sent you a private message asking for further details. You are more than welcome to respond to me so that I can begin the investigation on my end.

     

     

    Kind regards, 

    Vahid | Microsoft Advertising Support Specialist | 800-518-5689 

    Hello Vahid,

    Thank you very much for your response to the previous question.
    It seems I have a similar issue. I am trying to set up an Ads account for the company I work for, which is located in Greece.

    We have a common email that we use in our department (which is an outlook email) and for that email I wanted to create a microsoft Ads account so we can start out ad campaigns.

    When we set up the payment method (Paypal) the department ads account was blocked and also the ads accounts of the respective members of the department email.

    Would it be possible to have a chat through private messaging to resolve my issue? We are fully open to provide all required information to unblock the issue and start using microsoft ads!

    Thank you for supporting the community.

    Kind Regards,
    X T

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