Cannot set up Microsoft Ads Account

Question

Cannot set up Microsoft Ads Account

Anonymous

I'm trying to set up an Ads account, but cannot seem to make any progress. I have not added any content to the account -- still just trying to to basic setup activities. But apparently just trying to complete the setup wizard is enough to get my account suspended. I tried to also do the AIV thing (twice) and it seems to have failed both times. I literally submitted every possible document I could think of to establish my business location and the connection between my business and its domain, but it still failed. Why is this so complicated? Literally every other service I've interacted with has not had any problems setting up an account for me.

We've determined that the content in your manager account G1***R is in violation of Microsoft Advertising's policies.

Per Microsoft Advertising's Terms of Use and Policies that you've previously agreed to, we've suspended all ads and access to all accounts for all users within your manager account.

If you feel that this determination of violation was in error, please submit an appeal within six months of this determination. Appeals that have been submitted more than six months after this notification won't be reviewed.

Verify your account

Account numberF***P

Advertiser identity verification (AIV) status FailedPlease upload documentation that your business is located at the address you provided.Please upload documentation establishing a connection between your business and its domain.Retry to become a verified advertiser (1 times left)

***Masked PII****

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

4 answers

Answer 1

Hello Eliot_948,

Thank you for reaching out to Microsoft Advertising Community Forum! My name is Jefferson, and I will be assisting you with this query.

I'm sorry to know that your account was suspended. Generally, there could be a number of reasons why our system would suspend an account. For security reasons, we are unable to provide exact details on why an account has been suspended, but I've compiled a list below of the most common areas where accounts may be out of compliance with our advertising policies. Please see a list of important policies below to ensure you are following them:

Ad Content & Style (https://about.ads.microsoft.com/en-us/policies/text-guidelines)
Financial Products & Services (https://about.ads.microsoft.com/en-us/policies/restricted-categories/finance)
Relevance & Quality (https://about.ads.microsoft.com/en-us/policies/relevance-and-quality)
Restricted & Disallowed Content (https://about.ads.microsoft.com/en-us/policies/disallowed-content)
Traffic Quality (https://about.ads.microsoft.com/en-us/resources/policies/traffic-quality)
User Safety & Privacy (https://about.ads.microsoft.com/en-us/policies/intellectual-property-policies)

Please note that under the Digital Services Act (DSA), all customers are eligible to appeal their account status up to six months after their account status change. Customers will receive an email notification indicating the reason for their account status change with an option to appeal. If you have received the aforementioned email, please proceed by submitting your appeal. That being said, you may require to complete Advertiser Identity Verification (AIV) at first, before you can appeal the account suspension decision. To learn more about AIV, I recommend checking the extended help article on this forum platform, as well as the relevant help pages shared below. Please note that you may need to complete AIV up to three times.

Our support teams are happy to discuss your account in more detail via phone, chat or email to provide review assistance, please see our support page to reach out!

I hope you find the information above helpful. If you have any questions with Microsoft Advertising, please do not hesitate to reach out to our support. Alternatively, I've sent you a private message so I can assist you further.

Kind regards,

Jefferson | Microsoft Advertising Support Specialist | 800-518-5689

Answer 2

Jeff,

I already mentioned above that I don't have any content in the account. I am still trying to complete the setup steps. I am trying to do the AIV, but that is also being rejected. I don't understand why. Please look at what I submitted (it is extensive and exhaustively complete) and let me know what I could possibly be missing.

Thanks.

Answer 3

Hello Eliot_948,

I understand the confusion and I'm here to help. You may respond to my PM so I can assist you further.

For immediate assistance, you may also contact our Chat support from Monday to Sunday 24/7 or call our support team at 1-800-518-5689 between Mon—Fri: 6 a.m. to 6 p.m. PT. for accurate response.

Kind regards,

Jefferson | Microsoft Advertising Support Specialist | 800-518-5689

Answer 4

Anonymous

Hi did you get any help?

If so what did you do?

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Cannot set up Microsoft Ads Account

4 answers