Share via

Microsoft taking money without consent

Anonymous
2022-03-14T13:49:14+00:00

I recently listed a campaign in Facebook. Microsoft decided because I'd connected my Facebook to then automatically run the campaign on Bing.

I've actually not run a campaign with MS since September 2021. But randomly they took out £100 for this campaign I didn't even know was live. They claimed it was because my ads were synced, which is absolute nonsense.

What's worse they set it up to target people in Brazil? But we are a local business in the UK.

I've spoken to billing and they are claiming that it isn't an issue.

Can someone let me know the following:

  1. What is the complaints procedure for MS ads?(cant seem to get a straight answer from support)
  2. Why do Microsoft feel it's appropriate to run campaigns without getting any consent from customers first?
  3. Do MS not understand that small businesses have limited cash flow?

I'd strongly recommend to any MS ads users that they change their credit card. Otherwise MS will take money out without consent

Quite frankly it is an appalling and deceptive way to take money from small businesses who are already struggling because of the pandemic. Microsoft should be ashamed that they treat customers in such an appalling manner.

Microsoft Advertising | Billing and payments | Billing queries

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

3 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2022-03-15T21:43:13+00:00

    Thanks for your reply. I've just replied to your PM.

    Hoping you manage to get this sorted. Unfortunately, the people I have spoken to so far have proven to be quite unhelpful and dismissive about my complaint.

    I shouldn't have to jump through hoops to stop Microsoft from taking money out of my bank account, it's not fair. And the sad thing is that if this didn't happen I would have happily spent money on ad campaigns and also suggested my clients do so too, but this whole experience has really put me off.

    Currently, I have to rely on Google and Facebook for advertising, which isn't ideal but at least they don't take money out of our bank account without asking.

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2022-03-14T16:17:10+00:00

    Hi @Leonintelex!

    Thank you for reaching out to us!

    I understand that this can be quite frustrating. I would appreciate the opportunity to review your account in further detail as well as discuss your concerns.

    First, I will need to verify and gather some specific account information from you. I will be sending a private message listing that information, so please check your private message inbox!

    Thank you,

    Tatiana | Microsoft Advertising Support Specialist | 800-518-5689

    0 comments
  3. Anonymous
    2022-03-16T14:01:11+00:00

    Hi @Leonintelex!

    I understand that the process has been frustrating for you.

    Rest assured, I will do my best to assist you regarding your concern.

    I have received the information provided in your private message and will be reaching out to you soon!

    Thank you,

    Tatiana | Microsoft Advertising Support Specialist | 800-518-5689

    0 comments