Share via

Unbereichtigte Geldabbuchung vom Bankkonto / Unauthorized money debit from bank account

Anonymous
2024-08-01T05:54:41+00:00

Aus meinem Bankkonto wurde unberechtigt ein Betrag vom €500.00 abgebucht unter der Name "Microsoft Advertising".
Ich habe mit Microsoft Advertising nichts zu tun. Die Abbuchung war nicht authorisiert, für eine Dienstleistung die ich NIE in meinem Leben benutzt habe.
Die "Abbuchung-Untersuchung" ergba, dass ich keine Transaktion in der letzten 6 Monaten mit der gennannte Karte getätigt habe - was stimmt. Mit der Karte habe ich nie etwas bei Microsoft gekauft.

Wie komme ich an mein Geld wieder dran?

An amount of €500.00 was illegally debited from my bank account under the name "Microsoft Advertising". I have nothing to do with Microsoft Advertising. The debit was not authorized for a service that I have NEVER used in my life. The "debit investigation" showed that I had not made any transactions with the card in question in the last 6 months - which is true. I have never bought anything from Microsoft with the card.

How do I get my money back?

/* moved from Community Center / News and Announcements (Germany) */

/* converted to question */

Microsoft Advertising | Billing and payments | Billing queries

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-08-01T16:28:49+00:00

    Hello Fransk Chvz,

    Thank you for reaching out to the Microsoft Advertising Community Forum! My name is Marwa, and I will be assisting you with this query.

    We can completely understand your frustration and we are really sorry to hear that you have been charged by Microsoft Advertising

    As the charges are related Microsoft Advertising, then we can definitely look into it further and help you accordingly.

    Therefore, in order to investigate more on your request, I will be sending you a private message asking you to provide us some additional information. Please reply to us and will be happy to assist you further.

    Furthermore, our support teams are happy to discuss your query in more detail via phone, chat, or email, to provide review assistance. Please see our support page to reach out!

    Appreciate your understanding.

    Thank you,

    Marwa | Microsoft Advertising Support Specialist | 800-633-5915

    0 comments