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Verification failed

Anonymous
2023-06-23T14:42:03+00:00

I am being asked to provide documentation that shows we own our domain. I included the only possible document that could mean and it was immediately disqualified. It isn't clear why the document I uploaded wasn't good enough. I've spoken to developers to see what else you might be looking for and they are baffled and do not understand what Microsoft is asking for. Obviously we own our own domain, and no other advertising service requires this sort of thing.

Microsoft Advertising | Advertiser identity verification | Verify as a business

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  1. Anonymous
    2023-06-23T17:55:26+00:00

    Hi Christian,

    Thank you for using Microsoft Advertising Forum!

    Based on your post, it appears that you’re having issues with the website document that you submitted for your account’s identity verification.

    Microsoft Advertising requires advertiser identity verification to ensure that customers see ads from trusted sources to improve their overall experience. When we require advertiser identity verification for your account, we'll send you an email and an in-product notification with steps to complete your verification. We'll use the documentation you provide to verify your business name and location.

    For the Website documents on Advertiser Identity Verification, you can provide proof of your registered rights to the website. Please submit documentation which proves that your business has registered rights to the domain. This can be the actual photo or a screenshot of a receipt of your domain purchase or domain renewal.

    If you will be retrying again, you will have to upload again the business document and the website document and both documents have to be uploaded in their respective fields with the same name.

    For more information about this process, here are some helpful resources for you:

    Our support teams are available to discuss your account in more detail via phone, chat or email to provide review assistance, please see our support page to reach out.

    I hope the information provided above has been helpful in addressing your concern. In line with this, I will contact you via private message as well to provide you additional assistance in case you need it.

    Regards,

    Alyssa | Microsoft Advertising Support Specialist | 800-815-5689

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