Appeal Assistance for Suspended Account - Violation of Egregious Policy

Hello SHYAMAL,

Thank you for using our Microsoft Advertising Community Forum!

I understand from your message that your newly created account has just been suspended. I also gathered that you had been attempting to complete Advertiser Identity Verification (AIV) as an individual, but you were apparently unable to proceed due to technical difficulties. Please respond to my private message by elaborating your query. We will do our best to help if possible. For now, I hope the response provided here could be a good starting point.

Generally, there could be a number of reasons why our system would suspend an account. For security reasons, we are unable to provide exact details on why an account has been suspended, but I've compiled a list below of the most common areas where accounts may be out of compliance with our advertising policies. Please see a list of important policies below to ensure you are following them. 

• General ad requirements
• Restricted content
• Product ads policies
• Ad extensions policies
• Disallowed content

Please note that under the Digital Services Act (DSA), all customers are eligible to appeal their account status up to six months after their account status change. Customers will receive an email notification indicating the reason for their account status change with an option to appeal. Since you mentioned that you are unable to submit your appeal, we may be able to assist you further by thoroughly troubleshooting the matter.

That being said, you may require to complete Advertiser Identity Verification (AIV) at first, before you can appeal the account suspension decision. To learn more about AIV, I recommend checking the extended help article on this forum platform, as well as the relevant help pages shared below.

How to Verify my Microsoft Advertising Account? (Advertiser Identity - Microsoft Community)

Advertiser identity verification

Advertiser identity verification appeals

Our support teams are happy to discuss your account in more detail via phone, chat or email to provide review assistance, please see our support page to reach out! 

I hope the information provided here will at least partly answer your question.  If you have any additional questions please do not hesitate to reach out to our support. I have also sent you a private message asking for further details. You are more than welcome to respond to me so that I can begin the investigation on my end.

Kind regards, 

Vahid | Microsoft Advertising Support Specialist | 800-518-5689