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Windows Hello (Surface Laptop 5 for Business) won't recognize the external camera (Logitech Brio)
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello Michael H. M. Bowen,
Thanks for reaching out to Microsoft Community. I apologize for the inconvenience this has caused you.
As much as I'd like to help, but since you have a device for business, it would be best raising this issue to our commercial support team. Please submit a support request via Support for business (microsoft.com) to get your device diagnosed and get insights from the experts who handle commercial devices.
I hope this helps.
Best regards,
StevenK
There is a related thread at Brio and Windows 11 Hello not working – Logitech Support + Download and also see Windows Hello, use external camera instead of Laptop - Microsoft Community Hub and Windows 10 now finally supports multiple Windows Hello Camera : Windows10 (reddit.com) .
Let me know if the suggestions on the Logitech site work.
Can you confirm you are running Windows 11 Pro and not Enterprise ?
There is no reason not to support a customer with this issue here. This could be a BYOD or even a consumer (like me) who purchases Business Surface devices from the Microsoft Store or reseller. Your link below is for a company with a support plan. You didn't even ask. See Contact Surface Support - Surface | Microsoft Learn and note that there are options, depending on the situation. And take note that posting here in the Community is officially recommended by Microsoft.
Hello Michael H. M. Bowen,
Thanks for reaching out to Microsoft Community. I apologize for the inconvenience this has caused you.
As much as I'd like to help, but since you have a device for business, it would be best raising this issue to our commercial support team. Please submit a support request via Support for business (microsoft.com) to get your device diagnosed and get insights from the experts who handle commercial devices.
I hope this helps.
Best regards,
StevenK