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My laptop was stolen and recently location services was turned off and I am unable to contact microsoft

Anonymous
2024-07-06T17:12:53+00:00

Hello.

My laptop has been stolen. I had selected to "Lock this device", despite it being powered off. Now, upon checking my account, I see location services has been disabled, and I am unable to "Lock this device" again.

I seem to be unable to contact Microsoft support. I am confused because when I click links that say "contact Microsoft support" I am taken to a self-help page and this community page, instead. What am I doing wrong?

Christian

Surface | Surface Book | Safety and security

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-07-08T07:12:40+00:00

    Hello Christian Lumsden,

    Welcome to Microsoft Community.

    I'm sorry to learn that your Surface has been stolen.

    Although for Windows devices, there is a function to query the device or remotely lock the device:

    Find and lock a lost Windows device - Microsoft Support ****

    But let me kindly remind you that this is only an auxiliary feature, and that this needs to be used when the location is on：

    Image 

    But let me kindly remind you that this is only an auxiliary feature, and it only works when location services are turned on.

    Please allow me to share with you the most correct action at this time, please contact the police immediately and call for surveillance to try to recover your stolen device.

    Best Regards,

    Mitchell | Microsoft Community Support Specialist

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