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How to unlock my surfacce duo

Anonymous
2024-07-19T23:55:57+00:00

I have got a surface duo from Amazon and was instructed to submit unlock request via ATT website. But I didn't get any result from ATT after trying for several times. How can I solve the problem? Thanks!

Surface | Surface Duo | Safety and security

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  1. Anonymous
    2024-07-20T12:53:49+00:00

    Hello ArkG,

    Welcome to Microsoft Community.

    It appears that you have consulted the information in the support link below and tried to unlock your Surface Duo:

    Unlock an AT&T locked Surface Duo - Microsoft Support ****

    Normally, AT&T will send the order processing information via email, but if you don't receive any unlock code, please wait a while to see, because you may not be able to do anything without one.

    If you notice that you are consistently unable to obtain an unlock code, then you may want to call AT&A and contact AT&A's support team, here are the appropriate phone numbers:

    800-331-0500

    If AT&T is unable to assist, I recommend that you contact Surface Duo's technical support directly and ask if they can help you more with this issue:

    Get service - Microsoft Support****

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    I wish you all the best.

    Best Regards,

    Mitchell | Microsoft Community Support Specialist

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  2. Anonymous
    2024-07-21T05:01:27+00:00

    Thanks a lot. I will try your instructions.

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  3. Anonymous
    2024-07-21T07:04:59+00:00

    Hi Mitchell,

    Just a quick question. If I don't have a business account, can I still get the surface duo support from Microsoft, and how can i find the support link? Thanks!

    Ark G

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  4. Anonymous
    2024-07-23T02:23:17+00:00

    Hi ArkG

    Let me give you another way to get in touch with the Surface Support team, where you just need to sign in with your personal account:

    1. Use your personal Microsoft account (not your organization account) to access the following links:

    Contact - Microsoft Support

    1. Type Surface Duo, press Enter, and click "Contact Support" at the bottom:

    1. Select Technical Support and select the device model you are currently using in Produce family, then click Confirm:

    1. You will see contact options for Chat support and Phone support, please contact them during business hours:

    I wish you all the best.

    Best Regards,

    Mitchell | Microsoft Community Support Specialist

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