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Scrolling pages on Edge or Chrome is not smooth

Anonymous
2021-03-17T18:51:16+00:00

Is there any reason for scrolling pages in Chrome or Edge to be not smooth on Surface Duo? When scrolling the pages the screen freezes a little bit  which is quite annoying. 

same issue is noticeable in other apps but not at the same scale in the browsers.

Surface | Surface Duo | Power and battery

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  1. Anonymous
    2021-03-20T23:28:56+00:00

    Hello Andre Muraro,

    Thanks for reaching Microsoft Community.

    When device freezes or hangs, it may be due to a software issue. Please try to force the device to shut down by holding down the power button. This will reset it's hardware cache. Also, Update your Surface Duo to prevent any software related issue.

    Hope this helps. Let me know how the issue progresses by simply replying on this thread.

    StevenK

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  2. Anonymous
    2021-03-21T02:53:05+00:00

    Hey Steve, 

    It's not a restarting issue and the  system is updated with with latest March 19th update. It seems like a hardware limitation where a scrolling on a web page feels like the system is processing and rendering a web page gets some hickups. Is this not an issue affecting more people? Maybe my hardware has a glitch then, so that is why I am trying to figure it out

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  3. Anonymous
    2021-03-27T16:34:21+00:00

    Hello Andre Muraro,

    Thanks for keeping us posted. We're sorry for the delayed response.

    In this case, we suggest to Reset Surface Duo to factory settings. If the issue persists after the reset, then we know it's a hardware failure. For any hardware issue, kindly contact Microsoft Surface Support to seek options for your device or possible replacement. If you're located outside United States, see Global Support.

    Regards,

    StevenK

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