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My surface Duo fingerprint sensor stopped working

Anonymous
2023-11-12T03:26:51+00:00

My fingerprint just stopped working. I tried deleting & rescanning, but it won't even go that far. My phone is up to date with updates.

Surface | Surface Duo | Safety and security

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  1. Anonymous
    2023-11-27T15:39:24+00:00

    Hi, Myra DeTate!

    Thanks for letting us know that your Surface Duo fingerprint sensor stopped working. Here are some steps that you can try:

    • Clean the fingerprint sensor with a microfiber cloth and make sure it is not dirty or wet.
    • Restart your Surface Duo and check if the fingerprint option is available in Settings > Security > Fingerprint.
    • Update your Surface Duo to the latest software version and see if that fixes the problem.
    • Perform a factory reset of your Surface Duo by going to Settings > System > Reset options > Erase all data (factory reset). This will erase all your personal data and settings, so make sure you back up your data before doing this.

    I hope this helps you resolve your issue. If you have any other questions, please let me know.

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