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My mobile phone Microsoft Surface Duo 2 can not turn on

Anonymous
2023-03-27T07:19:26+00:00

Suddenly it turns off, press the power but can not on. Tried to charge but no indication of charging

Surface | Surface Duo | Power and battery

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  1. Anonymous
    2023-03-28T18:47:20+00:00

    Hello Rudolf Sirait,

    Please first verify that the charger is working by trying to charge another USB-C device. Once certain that the charger is working as expected, place your device on the charger for an hour then press and hold the power button for 2 mins.

    If it comes back up but does not fully boot let me know what it appears like.

    If it does not come back on then a replacement device may be needed.

    Here’s how to request a repair or replacement for your device.<br><br>Note: Your device must be registered under your Microsoft account to submit a repair request.<br><br>1. Go to Device Services and sign in with your Microsoft account. <br>2. Select the device you want to submit a service request on. <br>3. Click 'Info & Support<br>4. Select Start Order and follow the instructions to complete the submission process.

    Thanks,

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