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Volume down button on My Original Surface Duo not working after upgrade latest firmware

Anonymous
2021-11-22T15:46:23+00:00

After upgraded to latest firmware sometimes the volume down button didn't work even i tried to reboot the system or factory reset the system but sometimes its work well after a few hours and become a useless function again.

anyone faced the same problem or suggest me a solution?

Surface | Surface Duo | Install and update

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  1. Anonymous
    2021-12-02T14:59:25+00:00

    Hello SurakitJirasubsakul,

    From the sounds of it, your button may be sticking and your device may need to be replaced

    Here’s how to request a repair or replacement for your device.

    Note: Your device must be registered under your Microsoft account to submit a repair request.

    1. Go to Device Services and sign in with your Microsoft account.
    2. Select the device you want to submit a service request on.
    3. Select Start a Service Order and follow the instructions to complete the submission process.

    If you have any questions, let me know.

    Thanks,

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