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Surface Duo 2 Phone Speaker Died - Speakerphone or Bluetooth Functionality Only

Anonymous
2022-06-29T03:09:57+00:00

My Surface Duo 2 phone speaker died, apparently. In order to make a cell call, or Teams call, I have to either use the speaker phone functionality or a Bluetooth device. The caller can hear me, but I can't hear me dialing, nor the caller on the other side via the phone speaker. I've seen one reference to this on Reddit. Anyone else have this issue?

Surface | Surface Duo | Sound and camera

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  1. Anonymous
    2022-06-30T19:26:44+00:00

    Hello Nic Kuvshinoff,

    This sounds like there may be an issue with the earpiece of the device, but from your description i cant tell if its software or hardware at this point.

    Please complete a device reset on the device, and if the issue persists through a reset then i would recommend looking at your options for replacement.

    To initiate a replacement:

    Note: Your device must be registered under your Microsoft account to submit a repair request.

    1. Go to Device Services and sign in with your Microsoft account.
    2. Select the device you want to submit a service request on.
    3. Click 'Info & Support
    4. Select Start a Service Order and follow the instructions to complete the submission process.

    Thanks,

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  2. Anonymous
    2022-07-27T00:01:45+00:00

    Thanks for your reply. I ended up initiating a service request as I was fairly certain it was a hardware issue since it was happening across all calling modes. The reference to the same issue from someone else indicated that a reset did not seem to fix the problem. As I still had the prior phone that the Duo 2 replaced readily available, I just swapped the SIM card back to that device and sent the Duo 2 back. I don't have the replacement device in hand yet, but I will report back regarding the resolution.

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