Hi Pam,
Please follow the steps here to apply a recovery image to the device:
Recover Surface Duo if it won't start - Microsoft Support
Surface Duo Couldn't update Installation problem
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Anonymous
New Surface Duo out of the box will not install update. Added ATT Sim and got past the setup, installed several apps but it will not install the update which is required for company use.
Surface | Surface Duo | Install and update
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Anonymous
2023-03-28T19:17:03+00:00