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Surface Duo, asking for lost PIN after factory reset

Anonymous
2021-05-01T04:08:47+00:00

I forgot what my PIN was and now cannot get in to the phone. Performed factory reset per other suggestions, but it asking for my previous PIN, which I don't know, hence the reset. 

Surface | Surface Duo | Safety and security

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  1. Anonymous
    2021-05-04T23:35:16+00:00

    The device isn't showing up on my Google account, so I am unable to reset it remotely.

    The device also is not accepting my Google credentials.. 

    Thanks for keeping us posted, Kristoffer VA.

    In that case, please try to force your device to shut down by holding down the power button and restart. Once restarted, check if it allows you to set it up again. If issue persists, we suggest you to contact Microsoft Surface Support to seek options for your device or possible replacement. If you're located outside United States, see Global Support.

    Best regards,

    StevenK

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  1. Anonymous
    2021-05-03T23:17:18+00:00

    Hello Kristoffer VA,

    Thanks for posting your concern here. We're sorry to learn about this issue on your phone.

    May we know how did you perform the factory reset? Is it from Recovery menu? If yes, then let's try to remotely reset your device and set it up again. If you know your username/password for your Google account then you can remotely do a factory reset on your Surface Duo using the instructions here: Find, lock, or erase a lost Android device. 

    Otherwise, try signing in your Google account instead.

    Keep us updated by simply replying on this thread.

    Kind regards,

    StevenK

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  2. Anonymous
    2021-05-04T17:08:58+00:00

    What happens when you tap "Use my Google account instead?"

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  3. Anonymous
    2021-05-04T17:17:45+00:00

    The device isn't showing up on my Google account, so I am unable to reset it remotely.

    The device also is not accepting my Google credentials..

    0 comments
  4. Anonymous
    2021-05-04T17:18:19+00:00

    It is not accepting my credentials.

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