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camera stopped wokring! both of them!

Anonymous
2023-01-05T22:16:31+00:00

hey guys cameras worked fine in the beginning and recently had dropped it nothing to crazy and now when i try and open camera app or snapchat, it shoots up a message saying camera keeps stopping! in the pop up it will say app info or close app which either of them doesn't help much with my problem. i really need any of the 2 cameras working as it is crucial for my job and cant afford a new phone at the moment, please help

Surface | Surface Duo | Sound and camera

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  1. Anonymous
    2023-01-10T19:48:31+00:00

    Hello manny dhillon,

    It sounds that the camera may have been damaged internally from the drop. To verify please reboot your device into safe mode and see if the issue continues there in the default camera app.

    Instructions to enter safe mode:<br><ol><li><p data-prewrap="true">Press and hold the power button until the "Power menu" appears</p></li><li><p data-prewrap="true">Press and hold on the "Restart" and a pop-up should appear to reboot to safe mode.</p></li><li><p data-prewrap="true">Press 'OK' and your device will reboot into safe mode.</p></li><li><p data-prewrap="true">You can verify you are in safe mode by seeing the "Safe mode" watermark in the lower-left of the screen.</p></li><li><p data-prewrap="true">In order to get back into normal boot mode, simply restart the device by either clicking 'Restart' in the power menu or by shutting down and rebooting.</p></li></ol>

    If issue continues in safe mode then i would suggest to place a service order for replacement.

    Here’s how to request a repair or replacement for your device:<br><br>Note: Your device must be registered under your Microsoft account to submit a repair request.<br><br>1. Go to Device Services and sign in with your Microsoft account. <br><br>2. Select the device you want to submit a service request on. <br><br>3. Click 'Info & Support <br><br>4. Select Start Order and follow the instructions to complete the submission process.

    Thanks,

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