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Surface Earbuds no audio output on one side

Anonymous
2022-04-28T16:46:57+00:00

Hi,

my surface earbuds all of a sudden started working in mono only. My left earbud works normally, my right one does not make a sound. The touch control works on both though. When checking the surface app on my PC, it states both are connected and fully charged. I already made a factory reset, nothing changed.

Thanks for your input

JB

Surface | Surface earbuds | Settings

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  1. Anonymous
    2022-04-28T23:44:58+00:00

    Hello Jeff{--B--},

    Thanks for reaching Microsoft Community. We're sorry to hear about this issue on your earbuds. Definitely not the experience we want you to have.

    If performing a factory reset on your earbuds did not work, then we suggest to test it on another host device.

    If issue still persists, then we know it's potentially a hardware failure already.

    For any hardware related issue, kindly contact our support via Contact Us Microsoft Support to seek exchange options for your earbuds and real-time assistance. You can also contact them via phone, see Global Support Phone Numbers.

    For detailed instructions on how to contact our support, you might want to see this thread: click here.

    If this answers your question, please let our Community know by marking this post as an answer. This helps others who may have the same concern as you.

    Kind regards,

    StevenK

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