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Surface Duo volume control keys

Anonymous
2021-05-29T20:09:10+00:00

My Surface Duo volume control keys are not operating and it seems it happened after the last update 4/5/21. Is there a fix for this or do I need to wait for MS to correct?

Surface | Surface Duo | Sound and camera

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  1. Anonymous
    2021-05-30T00:09:51+00:00

    Hello DonAcker,

    We're sorry to learn about this issue on your device.

    In that case, try to force your device to shut down by holding down the power button. This clears the hardware cache on your device. Please also be reminded that Surface Duo already has the recent update (May 27 release) which improves device stability and UI stability. With that being said, we also recommend to Update Surface Duo to keep it running smoothly and securely with all the latest improvements and features.

    Let us know how it goes by simply replying on this thread.

    StevenK

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  2. Anonymous
    2021-05-30T17:45:35+00:00

    I did the shut down with the power button but it did not help...still no volume up/down response from the keys.

    My service provider is AT&T. It shows the most recent update as 4/5. I have attempted to update to get the 5/27 update but it appears it is only for unlocked devices.

    Thanks for your suggestions.

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  3. Anonymous
    2021-05-30T21:35:09+00:00

    Thanks for keeping us posted, DonAcker.

    With that being said, we suggest to contact Microsoft Surface Support for further assistance or to seek options for your device. If you're located outside United States, see Global Support.

    Best regards,

    StevenK

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