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disconnect from iPhone every 15 - 20 Minutes

Anonymous
2020-05-28T11:43:13+00:00

I have several problems. With the iPhone the connection breaks off after about 20 - 30 minutes, but quality is very good. (iPhone 11pro).

Connected to the Surface pro X very poor quality, especially in the left ear, as others have already written hiss and echo especially in team calls and my colleagues feel that they hear me very poorly.

Surface | Surface earbuds | Settings

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  1. Anonymous
    2020-05-30T03:54:38+00:00

    Hello, RPfluger!

    Thanks for reaching out to Microsoft Community and posting your concerns. We are sorry truly sorry learn about the intermittent disconnects with your Surface Earbuds from your iPhone 11 Pro and with the audio quality when connected to the Surface Pro X. This isn't the experience that we want you to have. We appreciate you taking the time to let us know about this and allowing us to help you out.

    Please allow us to ask the following:

    • Have you tried switching audio profiles (Stereo/Hands-Free) and checked if the same thing happens on the Surface Pro X?
    • Does it happen when you are on regular phone calls?

    In the meantime, kindly perform the following on to your Surface Earbuds.

    • Place the earbuds back in the charging case for 15 seconds, then check if the same thing happens.

    If that does not resolve the issue, please try to restart the host device. In your case, it is your phone.

    If it is, try to disconnect and reconnect the earbuds again via the Surface Audio app.

    We hope this helps you out and let us know how it goes.

    Kind regards,

    Janette_Z

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