Error code: AADSTS5000224

Question

Error code: AADSTS5000224

Erick Javier Sánchez Gama 20

Error message: AADSTS5000224: We are sorry, this resource is not available. If you are seeing this message by mistake, please contact Microsoft support. Trace ID: d33ba41c-7fde-4aea-81f2-378ff2958100 Correlation ID: 167bc258-e421-4a18-b3c0-66f29911fdde Timestamp: 2025-07-01 01:12:44Z

Raja Pothuraju 32,635 Reputation points Microsoft External Staff Moderator

2025-07-01T03:26:43.21+00:00
Hello Erick Javier Sánchez Gama,

Based on your description, it looks like you’re encountering error code AADSTS5000224 when trying to access the Azure Portal. This error typically occurs when authentication for your Azure tenant has been temporarily disabled due to a recent security incident. To resolve this, we need to work with our engineering team to re-enable authentication for your tenant.

I’ll need a few details to proceed. Please share the following information via private message, as it includes personally identifiable information (PII):

The affected tenant’s onmicrosoft.com domain name or tenant ID.

The Global Administrator’s User Principal Name (UPN)

Are you a Microsoft employee? If yes, please provide your Microsoft Work ID.

How did you set up this tenant? How are you currently using it (Production/Development/Test), and what would be the impact if we do not re-authenticate it?

Once I have these details, I’ll coordinate with our engineering team to help re-enable authentication for your tenant as quickly as possible.
Raja Pothuraju 32,635 Reputation points Microsoft External Staff Moderator

2025-07-07T16:12:19.6666667+00:00

Hello Erick Javier Sánchez Gama,

I just wanted to check if you'd be interested in taking this offline to get this resolved. Please share the necessary details in private message so I can proceed with engaging the engineering team.
Raja Pothuraju 32,635 Reputation points Microsoft External Staff Moderator

2025-07-09T19:58:25.1666667+00:00

Hello Erick Javier Sánchez Gama,

I just wanted to check if you'd be interested in taking this offline to get this resolved. Please share the necessary details in private message so I can proceed with engaging the engineering team.
Erick Javier Sánchez Gama 20 Reputation points

2025-08-29T05:25:32.73+00:00

Hello, Raja.

I am a Microsoft employe, but I have this subscription on my personal account using the credits given at MSFT.

This is a personal account, link to my email address I did not have an active service, I am not sure how or where to get the information you requested.

I am not sure if the tenant can be deleted and that way I get access to the azure portal again.

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Raja Pothuraju 32,635 Reputation points Microsoft External Staff Moderator

2025-07-01T03:26:43.21+00:00

Hello Erick Javier Sánchez Gama,

Based on your description, it looks like you’re encountering error code AADSTS5000224 when trying to access the Azure Portal. This error typically occurs when authentication for your Azure tenant has been temporarily disabled due to a recent security incident. To resolve this, we need to work with our engineering team to re-enable authentication for your tenant.

I’ll need a few details to proceed. Please share the following information via private message, as it includes personally identifiable information (PII):

The affected tenant’s onmicrosoft.com domain name or tenant ID.

The Global Administrator’s User Principal Name (UPN)

Are you a Microsoft employee? If yes, please provide your Microsoft Work ID.

How did you set up this tenant? How are you currently using it (Production/Development/Test), and what would be the impact if we do not re-authenticate it?

Once I have these details, I’ll coordinate with our engineering team to help re-enable authentication for your tenant as quickly as possible.
Raja Pothuraju 32,635 Reputation points Microsoft External Staff Moderator

2025-07-07T16:12:19.6666667+00:00

Hello Erick Javier Sánchez Gama,

I just wanted to check if you'd be interested in taking this offline to get this resolved. Please share the necessary details in private message so I can proceed with engaging the engineering team.
Raja Pothuraju 32,635 Reputation points Microsoft External Staff Moderator

2025-07-09T19:58:25.1666667+00:00

Hello Erick Javier Sánchez Gama,

I just wanted to check if you'd be interested in taking this offline to get this resolved. Please share the necessary details in private message so I can proceed with engaging the engineering team.
Erick Javier Sánchez Gama 20 Reputation points

2025-08-29T05:25:32.73+00:00

Hello, Raja.

I am a Microsoft employe, but I have this subscription on my personal account using the credits given at MSFT.

This is a personal account, link to my email address I did not have an active service, I am not sure how or where to get the information you requested.

I am not sure if the tenant can be deleted and that way I get access to the azure portal again.

Answer 1

Hello Erick Javier Sánchez Gama,

Based on your description, it looks like you’re encountering error code AADSTS5000224 when trying to access the Application in your tenant. This error typically occurs when authentication for your Azure tenant has been temporarily disabled due to a recent security incident. To resolve this, we need to work with our engineering team to re-enable authentication for your tenant.

Since you’re an internal Microsoft employee, I’ve provided the specific steps to involve the engineering team, as the process differs for internal staff.

I have shared those steps to you over team's chat. Please check and let me know if you have any queries.

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Error code: AADSTS5000224

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