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Surface pro 9 (windows 11 home) 잠김 문제 / Issue with Locked Surface Pro 9 (Windows 11 Home)

Anonymous
2025-05-07T06:38:37+00:00

https://account.microsoft.com/  에서 계정을 잠궈봤는데, 해제를 어떻게 하는지요? 해제하는 메뉴를 못찾겠습니다.

"관리자에게 로그인하도록 요청"하라고 하는데 누가 관리자 인지요? 저만 사용하는 개인 PC 입니다

I tried locking my account through https://account.microsoft.com/, but now I can't figure out how to unlock it. I can't find any option to unlock the account.

It says, "Ask your administrator to sign in," but who is the administrator? This is my personal PC and I'm the only one who uses it.

Any help would be appreciated!

Surface | Surface Pro | Safety and security

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-06-27T07:49:01+00:00

    Dear D.Lim,

    Welcome to Microsoft Community.

    Based on your description and the error message and screenshots you shared, did you try the steps in the link below to lock your Surface device using the ‘Find My Device’ feature in your Microsoft account?

    Find and lock a lost Windows device - Microsoft Support

    If not, I'd like you to describe in detail what you did.

    If so, I'm sorry to say that it may not be easy to quickly unlock your device again. The best way to resolve this issue may be to reinstall Windows, but this may not save the existing data on your device.

    This is because Find My Device is a feature that is designed to help users find their device if it is lost or stolen. And the remote locking of Windows devices is a feature that is designed to prevent the private information on the device from being used by hackers to compromise it. Once the device is locked, only an administrator account (confirmed in Settings) can unlock it.

    Before reinstalling Windows, you can refer to the following steps, which will enable the built-in administrator on your device. Then use the built-in administrator account to reset your previous Microsoft account to the system's administrator account and reset the password to see if it will allow you to access the device again through your old account.

    Mon laptop tournant sur windows s’est planté et maintenant il me - Communauté Microsoft (In French)

    Note: Surface is now supported on Microsoft Q&A | Microsoft Learn.

    Starting from June 27, 2025 , new questions must be posted there. Existing discussions will remain accessible on Microsoft Answers until [June 29, 2025]. 

    Customers will be redirected to Q&A starting [June 30, 2025]. 

    🔗https://learn.microsoft.com/answers/questions/

    Looking forward to hearing from you. If you have any doubts, feel free to let me know—I’ll be here to help.

    Best regards,

    Lizzie-Z| Microsoft Community Support Specialist

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