Share via

Surface Book 2 Overheating in Tablet Mode

Anonymous
2019-03-17T05:12:27+00:00

I was running Photoshop on my Surface Book 2 in Tablet mode with a stylus.  The computer began to overheat and there was a lag in the program and then the program crashed. A couple of times.  I was not running anything else.

I've only had this computer for a couple of weeks and this is the first time I was using this program and experienced this problem.  As soon as I turned the screen around or reattached it the battery cooled.  If I can't use the tablet mode with the stylus I might as well just purchase a laptop and forget the Surface book.

Thoughts? Help?

Surface | Surface Book | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

3 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2019-03-17T09:06:12+00:00

    You need to use the Nvidia processor for Photoshop. Assuming you have a Surface version with it. You can use Studio Mode like a (heavy) tablet.

    0 comments
  2. Anonymous
    2019-03-17T13:04:25+00:00

    Thank you. This is so new to me i dont know all the “lingo”. I was in studio mode and I do have the Nvidia processor. 

    Any other thoughts?

    0 comments
  3. Anonymous
    2019-03-17T16:28:55+00:00

    You will probably have to select the Nvidia processor manually. Right click on your desktop / select Nvidia Control Panel and select the programs you want to run with the Nvidia processor.

    You should also manually run windows update to be sure you're up to date.

    You might also use the Surface Diagnostic Toolkit. https://support.microsoft.com/en-us/help/4037239/surface-fix-common-surface-problems-using-surface-diagnostic-toolkit

    0 comments