Hello,
I have been experiencing issues with my surface book 2 for the two weeks. I have the surface book 2, 15", 1 TB version. I am outside the warranty period.
It started occurring after the mid-September 2020 updates. What happens is right after my laptop boots up, within a matter of 10-20 seconds the BSOD appears.
The stop code is IRQL_NOT_LESS_OR_EQUAL
What failed is nvlddmkm.sys

What follows is the system will complete the restart and proceed to crash just as before, without giving me a chance to complete the log in. The crash will occur 3 times before coming up to the advanced system repair options.
I have spoken with MS customer support multiple times (usually taking 15-20 minutes before talking to someone who can actually help me out). Their solution was to Reset the PC. I do this and my system works ok for 3 to 4 days. Then suddenly, as if out of
the blue, the same error takes place. Yikes! This is my work laptop and I DO NOT install anything unnecessary. I am a developer and I have only my development tools installed (VS Code, SSMS, XAMPP, MS Office), along with Norton 360. These are the same programs
I have had installed for over a year so I don't think the conflict is with them.
What I have noticed from my attempts at correction is this:
- This seems to be an issue with the dual graphics card. If I boot in Safe Mode and uninstall one of the graphics card, then the crashing stops. But, the system keeps resetting the base of the surface book, so the keyboard and mousepad become unusable every
10-20 seconds (similar to the time period before the laptop crashes).
- If I detach the screen, then there is no crash.
- After I reinstall Windows 10, and after the first crash, the system starts to reset the base every 10-20 seconds. This is evident when I'm in the boot screen, system recovery screen, or the reinstall screen.
Can anyone help me out here? I tried calling MS support again and the only thing they recommend is reinstalling Windows 10, and no other suggestions. This is my primary work device and I have lost many, many hours of productivity here over the past couple
weeks and I am just about ready to throw this $2,500 brick in the recycling and switch to something else.
Thanks in advance,
Balaji