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I have attempted many times to connect Bluetooth speaker Sony SRS40 and Headphones JBL Reflect BT Mini. My Surface Pro finds the device but when selected the dialog just continues to say connecting until I cancel the action this can be up to 20 minutes. Please don't tell me I need to have my updates up to date they are all automatic.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Anthony,
Bluetooth isn’t perfect and sometimes you’ll come across connectivity problems. The good thing is that we have all the support articles that can help you resolve your issue:
Should you need further assistance, feel free to get back to us.
Regards.
Hi Anthony,
To better assist you, we would like to know the steps you attempted to fix the issue. Have you tried to pair the speakers and headphones to a different devices? Have you tried a different speaker or headset to pair in your Surface Pro 4?
We'll be waiting for your update.
Hi.
yes i can pair the headphones and speaker successfully on my Android phone and the original JBL speaker i have listed in.my paired devices will no longer connect either. This is a recent condition one which suspiciously seems to have appeared since the last Windows update about 2 weeks ago
Hi Richard,
Do you have any further ideas as to my issue with bluetooth on my Surface?
My previous response:
7 Sep 2017
Hi.
yes i can pair the headphones and speaker successfully on my Android phone and the original JBL speaker i have listed in.my paired devices will no longer connect either. This is a recent condition one which suspiciously seems to have appeared since the last Windows update about 2 weeks ago
I've had the exact same problem now on 2 consecutive Surface Pro 4's. It shows the device (in this case LG TonePro's - which I've used on multiple Android and Apple devices) as paired but will not connect to it - and maddeningly there's no button to force it to connect like on every other device I've ever used Bluetooth with.
It seems to happen to me after my Surface has gone to sleep and woken up.