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Surface Pro 6 camera light wont turn off

Anonymous
2020-09-28T16:42:03+00:00

This morning I turned my surface pro 6 on and the camera light wont turn off except for when I shut the entire surface off.

I've gone through other forums trying to find a solution but none of them involved a surface pro 6. I've booted up the built in camera to try to turn it off, I've looked for Windows Updates, and I've run the Surface Diagnostic Toolkit but nothing has worked. 

If anyone knows anyway to fix this I'd greatly appreciate it.

Surface | Surface Pro | Sound and camera

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  1. Anonymous
    2020-09-28T22:20:47+00:00

    Hi DomH-59,

    Thank you for reaching Microsoft Community.

    Please try to boot your Surface Pro 6 to its UEFI screen. See this page for the steps on How to get to the UEFI settings. Once you are on the UEFI screen, go to Devices and look for the Front and IR camera option. Try to disable them for just about 10 seconds then back to enable. Choose Exit after then click Restart now.

    After the restart, please check if still the issue persist. if it does try running these steps below:

    1: Update drivers and firmware

                                   Check what is the current OS Build of your Windows version by going to Settings > System > About.

                                   Go to Download driver and firmware for Surface, choose Surface Pro 6 then click Download on the next page.

                                   Choose the .msi file that matches your current OS Build and click Next.

                                   After downloading, run and install the .msi then Restart.

    2: Run System File Checker Tool in Windows 10

    If still the issue persist, please perform a Reset on the device. Hera are three kinds of Reset you may choose from:

    Fresh Start:

    ****Fresh Start is the least intrusive form of reset.

                You will not lose any files or personal information.

                You will need to reinstall desktop programs.

                Fresh Start also ensures you have has all available updates once complete.

                If there is an issue with Windows itself, the issue may still occur after a Fresh Start.

    Reset from Within Windows:

               This option uses the devices Hard Drive Partition to reimage the device.

               This option can delete personal data (You can choose Keep my files or Remove everything).

               You will need to reinstall desktop apps.

               You will need to run updates upon completion.

               If there is an issue with the partition, the issue may still occur after the reset.

     USBRecovery:

             This option will reimage the entire device and reload Windows including the drivers and firmware. It is the most complete form of Reset and it will wipe out everything on the device so you might need to back up your files first. You will need also a 16GB/32GB of flash drive that must be formatted into FAT32 prior to downloading the Recovery Image. If you like to try, you can follow the steps provided below:

    How to Download, Create and Use a USB recovery drive

    To download the Recovery Image:

    • You'll need a PC running Windows 7 or later or Surface Device.
    1. Visit the page to Download the recovery image for your Surface
    2. Sign in with your Microsoft Account
    3. From the list of Surface devices available, select the device that you need a recovery image for

    Please note that while you will only be presented with devices that are currently registered on your account, you will also be presented with the option to get an image for a different type of device. If you try to use this option, you will be prompted to enter the serial number for that device 4. Download the recovery image using the button on the page 5. When the download bar pops up at the bottom of your screen, save the file in a location you will be able to find it.

     Format USB Drive:

    • Note: Formatting a recovery drive will erase anything that is already stored on your USB drive. Make sure to transfer any important data from your USB drive to another storage device before using it to create a Surface USB recovery drive.
    1. Insert your USB drive into the USB port of your PC.
    2. From the desktop, open File Explorer
    3. Tap and hold or right-click on the USB drive and choose Format
    4. Select FAT32 as the file system and enter a Volume label to name the USB drive, such as RECOVERY, and then tap or click Start
    5. Tap or click OK to erase the contents of the USB drive
    6. Tap or click OK when the format is complete

    Create a recovery drive:

    1. On your Surface or PC, open recovery image that you downloaded by double-clicking it or right click then select Extract and then Extract all.
    2. Select the USB drive you formatted earlier for the location and click Extract.

    Use a USB recovery drive to reset your Surface:

    1. Shutdown the Surface
    2. Insert the USB recovery drive into the USB port
    3. Press and hold the volume-down (-) rocker
    4. Press and release the power button
    5. When the Surface logo appears, release the volume-down (-) rocker
    6. Surface will start the recovery software on the USB recovery drive
    7. When prompted, choose your language options and keyboard layout
    8. Select Troubleshoot
    9. Select Recover from a Drive. Choose Remove Everything and Fully Clean the Drive. Recovering this PC.
    10. If prompted, select Repartition the drives
    11. If prompted for BitLocker Key, tap Skip this Drive

    hope this helps.

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