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Surface earbud left side not producing sound

Anonymous
2021-04-12T14:39:42+00:00

It was working properly im my PC and iPhone. However, suddenly left side stopped producing sound. How can i fix that?

Surface | Surface earbuds | Settings

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  1. Anonymous
    2021-04-12T19:05:46+00:00

    Hi MarcosC_1976, 

    Thank you for reaching Microsoft Community. 

    Just to confirm, the issue happens on either of the devices paired (PC or iPhone)? 

    Do you see a solid white light while the case is open and not plugged in? This indicates that the case and both earbuds are sufficiently charged. 

    Please check on the Surface Audio app also if both earbuds have sufficient battery. 

    Kindly try these steps first to troubleshoot the issue on your Surface Earbuds and see if the issue persist: 

    1: Restart host device

                                 Try restating the devices that you use with the Surface Earbuds (PC and iPhone)

    2: Unpair and re-pair via Bluetooth settings

    3: Check if a firmware update is available for your Surface Earbuds

                                  See this page for details: Update Surface Earbuds

    4: Reset to factory defaults

                                  See this page for details: Reset Surface Earbuds

    If still the issue persist even after the Reset, please contact support through this page: Contact Us or through our Global Customer Service phone numbers to check for options available and for further assistance. 

    Hope this helps.

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  2. Anonymous
    2021-06-24T09:46:58+00:00

    I have read so many similar requests for a solution to this problem.

    Clearly the stock answer (reset, update etc etc) doesn't work, yet they repeat it again and again.

    Does anyone have a proper solution? Or is it just a case of sending back for replacement, and will the next set also go wrong?

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