Just replacing my SIM didn't help. Finally talked to a phone guy at Best Buy who tried putting his personal Verizon SiM into my phone. we could see the DUO 2 was on Verizon's network. then we popped my TMO SIM back into the DUO 2 and magic - phone calls worked. So somehow this updated their network to maybe recognize that my SIM was associated with a new device? anyway glad to have it working again and loving the DUO 2.
Surface Duo 2 on Tmobile can't make phone calls "server error"
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Anonymous
My original Duo 1 worked great on tmobile. My new Duo 2 gets a "server error, please try again' whenever I try to make a phone call while connected to LTE or 5G. If I bump the preferred service down to 3G then phone calls work fine.
Is anyone else using a Duo 2 on tmobile in the US? Any similar issues?
Surface | Surface Duo | Mobile connectivity
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Anonymous
2021-11-05T13:58:29+00:00
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Anonymous
2021-11-04T19:36:21+00:00 Hi DaveBlock,
We would recommend contacting T-Mobile to either provision an eSIM or replace your current SIM card to see if that resolves your issue. Please let us know if that does not resolve your issue.
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Anonymous
2021-11-05T14:16:53+00:00 Good to hear! Thanks for the update.
Enjoy your Surface Duo 2!
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Anonymous
2022-01-22T00:02:07+00:00 I'm having this same issue and do not have a Verizon sim to swap in and out of my phone.
T-Mobile's "advanced tech support" or whatever was unable to help me. According to them it's a Microsoft issue with the phone, not something on their end as a service provider.
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Anonymous
2022-01-22T00:40:00+00:00 I'd suggest just going into a best buy store or a Verizon store.. Seemed like the key was switching to a non tmo network so when you switched back tmo had to refresh something to get it working.. Their support couldn't help me either.. A smart best buy tech guy was what I needed. Has worked perfectly ever since