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Can't View Microsoft "Cart" Screen in any browser on Surface Book

Anonymous
2022-08-27T13:49:06+00:00

Recently, when adding items to the Microsoft Office Cart, or if I just wish to view the Cart, a white screen with the letters OK in the upper left corner of the screen appears. This happens in the following browsers I've tried: Edge, Opera, Chrome. This is not a problem on our iMac.

I cannot find reference to this particular issue anywhere. This is a first gen Surface Book I7, fully updated.

Any advice appreciated and thanks in advance.

*** Moved from Microsoft Edge / Website issues / Windows 10***

Surface | Surface Book | Performance and maintenance

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-08-28T18:23:19+00:00

    Hi BarryM_,

    Thank you for reaching Microsoft Community. We're sorry for the trouble this has caused you. 

    I just want to confirm when you say adding items to the Microsoft Office Cart, do you mean Microsoft Store online through web? (a photo of the issue would be helpful)

    I would need an answer to this question to provide accurate resolution. For the meantime try the following steps below.

    1. Force the device to shut down and restart

    Press and hold down the power button until your Surface shuts down and restarts and you see the Windows logo screen (about 20 seconds), then release the power button.

    2. Run Surface Diagnostic Toolkit

    See: Fix common Surface problems using the Surface Diagnostic Toolkit (microsoft.com)

    3. Run the system file checker to check if there are corrupted system files that are just looping around causing this kind of issue to exist.   To run the system file checker, kindly type Command Prompt on the search box next to the Windows icon and run it as administrator. Once done, type and enter sfc /scannow.

    Let it load, detect and repair those corrupted files. Whether it detects a corrupted file or not, kindly restart your Surface device afterwards..

    Kind regards,

    Lavenia

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  2. Anonymous
    2022-08-30T19:00:53+00:00

    Hi BarryM_,

    We have notice that you haven't replied to our first response. We would like to know if you still need further assistance with your concern. If yes, don't hesitate to response back so we can further assist you.  Hope to hear from you soon.Kind regards,Lavenia

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  3. Anonymous
    2022-09-04T21:57:18+00:00

    Hi BarryM_,

    We have received no response from you since we last responded. Please do not hesitate to create a new thread if you have new concerns. We hope that the issue you reported to us has been resolved. We personally understand that finding time to work on this matter can be a little difficult to manage. Thus, we would like to let you know how much we appreciate your patience and most importantly the time you've dedicated into getting a resolution for this issue of yours

    We appreciate the time you spent with us.

    Kind regards,

    Lavenia

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