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USB Drive Disconnecting/Re-Connecting

Anonymous
2022-06-07T19:50:53+00:00

Greetings.

I recently purchased a Surface Book 3 and, from the first moment I inserted a USB flash/thumb drive, it keeps disconnecting and re-connecting whenever I type on the laptop keyboard or even when I simply move the computer or even touch the screen! Even slight motion can seemingly affect this.

How do I fix this?

Interestingly this issue doesn't seem to happen with my USB mouse, but it has happened with every flash drive I have used. It also happens with both of my USB (A?) drives (the ones that are on the left side of the computer keyboard).

Surface | Surface Book | Performance and maintenance

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  1. Anonymous
    2022-06-08T22:20:52+00:00

    Hi Misty K,

    Greetings! Thank you for posting in Microsoft Community.

    I'm sorry to hear about the connection issue when the USB is plugged in.

    Please try to perform the methods below:

    • Force the device to restart while it's turned on. Press the power button for 25 seconds while the device is on.
    • Check the settings for remaining updates.
    • Run the System File Checker **** and Surface Diagnostic Toolkit.
    • Install the drivers package manually.
    • Check the specific OS build of your Windows Settings> System> About.
    • Download the driver and firmware for Surface, choose Surface Book 3 and click download on the next page.
    • Please choose the .msi file that matches your current OS Build and click Next.
    • After the download, runand installthe .msi then Restart the Surface Device
    • Check the device manager to verify if there are Yellow Exclamation point error indicator. Go to search > search for device manager.

    Let me know how this goes.

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  2. Anonymous
    2022-06-11T15:53:43+00:00

    Hi Misty K,

    We have noticed that you have not responded to our last message. We would like to know whether the issue you have raised with us is still ongoing? If yes, please let us know so that we can continue our conversation.

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  3. Anonymous
    2022-06-12T15:46:47+00:00

    Hi Misty K,

    We have not heard anything from you in the last 72 hours. Please do not hesitate to create a new thread if you have new concerns. We hope that the issue you reported to us has been resolved. We personally understand that finding time to work on this matter can be a little difficult to manage.  Thus, we would like to let you know how much we appreciate your patience and most importantly the time you've dedicated to getting a resolution for this issue of yours.

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