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Adobe Creative Cloud Offer

Anonymous
2016-06-20T20:25:42+00:00

Hi there, I purchased a surface book a few days ago however I have not had an email to claim the 1 year free adobe creative cloud plan as advertised on the Microsoft UK store website. The device has been registered using my account and is showing on the 'my devices' part of Microsoft's website as per the offer criteria. I have tried phoning Microsoft but nobody seems to know the offer exists...

Cheers for your help.

Surface | Surface Book | Safety and security

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  1. Anonymous
    2016-06-21T19:28:32+00:00

    Hello fq300,

    Thank you for reaching out to the Surface community. Please contact the Microsoft Surface Assisted Support for help with retrieving the email offer. 

    Best Regards

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  1. Anonymous
    2016-09-09T16:24:26+00:00

    Hi fq300,

    Did you get anywhere with this?  I'm just being told it's a problem at Adobe end!

    Cheers

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  2. Anonymous
    2016-09-09T16:31:42+00:00

    Hi yes eventually got it sorted... I complained on their Facebook page and someone messaged me with a contact details in Microsoft who was helpful. Apparently my particular problem was that I had already owned a surface device which was registered on the Microsoft 'my devices' page, which prevents the automatic distribution of the voucher code for the adobe software. 

    I'd suggest posting on their facebook/twitter accounts, I initially tried phoning/online tech support but never got anywhere. 

    Hope that helps

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  3. Anonymous
    2016-09-09T17:31:14+00:00

    Hi,

    Thanks for your reply.  I'll definitely give FB/twitter route a go.  I too have tried the various support channels to no avail!

    Cheers

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