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replacement surface laptop microsoft return center address

Anonymous
2023-10-16T13:10:44+00:00

i am trying to send a replacement surface laptop which was returned by UPS , to the below address using DHL , but it seems the address isnt correct, can someone share the correct address Microsoft Return center ********************

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Surface | Surface Book | Performance and maintenance

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  1. Anonymous
    2023-10-16T19:25:01+00:00

    Hi Muiz Syed,

    Thank you for posting in Microsoft Community.

    According to your description, you were attempting to send a replacement for a Surface Laptop, but UPS sent it back. I understand how it left you confused.

    As a Microsoft customer support agent, I do not have access to specific return center addresses. My knowledge regarding the return process and replacement are limited. This is best handled by our assisted support team. I recommend contacting our live support directly for assistance with returning your Surface laptop. They will be able to provide you with the correct process and any other necessary information. You can reach them by following the instructions below:

    1. Go to Contact Us - Microsoft Support
    2. Choose how you would like to get support for your Surface device.
    3. Type in the problem you need help with.
    4. Look at any available solutions offered and select Contact Support.

    Any replacement or return process is beyond our support boundaries here in the community. And it's for this reason that we're directing you to our live support team.

    Kind regards,

    Lavenia

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