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Surface Book 3 stuck in Windows logo boot loop

Anonymous
2023-02-07T00:27:03+00:00

All accessories are disconnected and it's been on AC power for a long time so battery is fully charged.

No matter what I try, Win logo keeps appearing for 6 seconds, gone for one second, then back on for 6 seconds, over and over.

Tried holding power button for 30 seconds, but keeps booting to Win logo.

Tried holding power + volume-up for 30 seconds, but keeps just cycling the Win logo.

Tried inserting fresh USB thumb drive build and doing quick power button, then hold volume down to boot from USB, but screen never gets to spinning dots, just keeps showing Win logo.

Tried Ctrl-Shft-Win-B, then hold pwr for 20 seconds. Just keeps showing Win logo for 6 seconds, repeating forever.

Surface | Surface Book | Performance and maintenance

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-02-07T05:38:53+00:00

    Hello Paul W. ML,

    Thanks for reaching out to Microsoft Community.

    We're sorry to hear about this start-up issue on your device and for the inconvenience which has caused you. We understand how frustrating this could be. Please do know that this is not the experience we want you to have.

    As what you mentioned, since all the methods you tried did not work, then this is most likely a hardware problem already. At this point, it would best to get in touch with our Microsoft assisted support to get your device diagnosed or check your replacement options, if necessary. Here's how:

    Via web browser

    1. Go to Contact Us - Microsoft Support and select Devices.
    2. Choose your preferred support method.
    3. Type in the problem you need help with.
    4. Look at any available solutions offered and select Contact Support.

    For detailed instructions on how to contact our support via web browser, you might want to see this thread: click here. In any event the link won’t go through, try it on another browser.

    I hope this helps. Appreciate your understanding with this matter.

    Best regards,

    StevenK

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  2. Anonymous
    2023-02-07T21:22:02+00:00

    Thanks, Steven. We're working with MS device support now.

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