
Hi, good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.
When was the last time it worked properly? Have you made any changes to your computer recently?
Please try the following methods below.
- Please try to update your Microsoft Edge browser
Open Edge > Click 3 dots > Help and Feedback > About Microsoft Edge
- Clear cache and cookies
Open Edge > Click 3 dots > Settings
Select Privacy, search, and services > Under Clear browsing history
Click Choose what to clear
Select your preferred Time Range and items to clear
Click Clear Now
- Disable or Uninstall Edge extensions
Open Edge > Click 3 dots > Extensions
Please check if one of your extensions is causing the issue
- Disable Hardware acceleration
Open Edge then click 3 dots
Select Settings > System and Performance
Toggle off "Use hardware acceleration when available"
Restart your browser
If the issue still persists, you may need to consider performing a Reset of Edge Chromium.
Open Edge then click 3 dots > Settings
Select Reset Settings > Restore settings to their default values
Click Reset
Restart your computer
Kindly let me know if this helps or if you have any further concerns.
Kind regards,
John DeV
Independent Advisor