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how to unmute my audio device

Anonymous
2025-01-10T00:46:53+00:00

I am trying to talk in a call and it wont let me, my volume is up and it just says audio device is muted

Microsoft Edge | Audio and video playback | Windows 10

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  1. Anonymous
    2025-01-10T10:00:24+00:00

    Hi, Iliana Lugo

    Welcome to the Microsoft community.

    Which software are you using? Please try using the Record APP to test if the issue occurs there to ensure that your microphone is working properly. If it works normally but you still have this issue, please right-click on the speaker icon at the bottom right corner and open the volume mixer to ensure that the microphone being used by your audio calling software is the one you are currently using. Also, check within the application to verify and ensure that the microphone and audio volume are set correctly.

    Additionally, I suggest referring to this article to try some basic troubleshooting steps.

    Fix microphone problems - Microsoft Support

    Please let us know the results of the test so that we can better assist you in resolving your issue.

    Best regards

    Tommy Jin | Microsoft Community Support Specialist

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