Deep Linking Issue with Edge Browser in iOS App – Opening Appstore Instead of App

Anonymous
2024-10-17T15:25:39+00:00

Applinks and Deeplinks in our Mobile (native) application work fine from email clients such as Gmail and Outlook with a default browser such as Safari. If the app is already installed, clicking the link launches it.

However, when we click on the same link from Outlook email with the default browser, Edge, it opens directly in the browser, because any external links in Outlook email route through safe links, which prevents deep linking to the APP.

The current behavior is as follows:

When Safari is the default browser, the process works seamlessly, and the app opens directly.
outlook->deep link pressed -> redirect to safari ->opens the app if already installed

However, when Microsoft Edge is set as the default browser, it opens the App Store link in a popover, with an option to open the app if installed.

outlook->deep link pressed -> redirect to Edge->opens the app store inside edge even app already installed

Note : outlook is enforcing safe link policies and also App protection policies.

I would like to achieve the same behavior with Microsoft Edge as with Safari, where the app opens directly rather than redirecting to the App Store.

Is there a specific configuration or workaround to ensure that Microsoft Edge, when set as the default browser, opens the app directly instead of redirecting to the App Store?

Any insights or suggestions would be greatly appreciated.

I am expecting that this safe link works the same as works with a safari in iOS Devices.

I'd appreciate it if you could assist me with this matter as soon as possible. How to handle deep links in Outlook when using a default browser like Edge

Microsoft Edge | Other | iOS

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  1. Anonymous
    2024-10-18T09:45:21+00:00

    Hi, sandeep_kumar_eptura

    Welcome to the Microsoft community.

    We have carefully reviewed your request and tried to reproduce your issue. We could replicate it on our iPhone, but did not encounter the same problem on an Android phone. This could be due to unique permission settings in the iOS system or possibly some logic not implemented in the iOS version of Edge.

    For this type of issue, please report your problem to the Edge developers through the feedback feature within Edge and wait for them to address the problem.

    Best regards

    Tommy Jin | Microsoft Community Support Specialist

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  2. Anonymous
    2024-10-18T10:19:53+00:00

    Hi Tommy.J - MSFT,

    You are right it is related to iPhone, deep linking works fine with android native apps when links are redirected to edge browser.

    Only the issue is here for iPhone ------
    When Safari is the default browser, the process works seamlessly, and the app opens directly.
    outlook->deep link pressed -> redirect to safari ->opens the app if already installed

    However, when Microsoft Edge is set as the default browser, it opens the App Store link in a popover, with an option to open the app if installed.

    outlook->deep link pressed -> redirect to Edge->opens the app store inside edge even app already installed

    Note : I have already reported this issue to edge developers, even posted a review on app store highlighting it but all in vain. I have seen multiple customer raised the same issue on MS community but Microsoft never responds with proper fix.

    1 person found this answer helpful.
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