Bitlocker Stuck in Decrypting

Donald Archer 11 Reputation points
2021-05-20T14:11:13.03+00:00

I was trying to decrypt my bitlocked USB drive.
it has been stuck at 75.3% for the last month.
I am still able to view the files on the drive as read only.

just left it in the drive hoping it would finally finish, nothing.
I have tried diskpart, and that didn't help. (more details below)
I have tried manage-bde, and that didn't help.
I even loaded ubuntu on a Live DVD, and tried to format it there, and it couldn't because it was bitlocked.

I don't care about the data on the drive, I just want to be able to use the drive again.
I tried DiskWipe and KillDisk and neither of them where able to format the drive because of bitlocker.
I have also tried a low level format, and that just fails, image below

Is there no program out there that can low level format this drive?

C:\WINDOWS\system32>diskpart

Microsoft DiskPart version 10.0.19041.964

Copyright (C) Microsoft Corporation.
On computer: NTT-88M8QH2

DISKPART> list disk

Disk ### Status Size Free Dyn Gpt


Disk 0 Online 476 GB 0 B *
Disk 1 Online 7680 MB 1024 KB

DISKPART> select disk 1

Disk 1 is now the selected disk.

DISKPART> clean

DiskPart has encountered an error: The request could not be performed because of an I/O device error.
See the System Event Log for more information.

DISKPART>

98249-image.png

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  1. Mark Ratliff 11 Reputation points
    2022-05-18T17:47:01.223+00:00

    I know this is an old post but for the sake of others looking for the answer....

    Without knowing what actually caused the decrypt to hang it's hard to say this would work for everyone. In my case everything was fine on a 512GB SSD until a Windows update popped up and asked for a restart. I've seen Bitlocker simply resume after reboots for both encryption and decryption processes so didn't think twice about restarting real quick and carrying on with my work. After restarting however the decryption stuck at 88.9% and wouldn't budge for over an hour. I fussed about a little manually in the Bitlocker Manager GUI, cmd (manage-bde), and with related PowerShell commands with no luck. Finally decided to try pausing the process and resuming it. I was able to pause using "manage-bde -pause c:" , but that seemed to make things worse as it could not resume.

    As a thought I decided to try shrinking the volume from Disk Management below the remaining percentage left to decrypt. For me 88% of my 512GB storage was 450GB. My drive partitions out to about 470GB usable so I just took that back about 25GB just under the 450GB I suspected might be needed. After the shrink worked to reduce that size I was able to hit Resume in the GUI of the Bitlocker Manager and it completed with no errors.

    Be aware of backing up your important files in case anything fails on you while you can still get to them. I wasn't overly worried on the system I was messing with so I just carried out the above steps figuring worse case I would wipe and fully reinstall.

    Hope this info helps others trying to find the same fix.

    Mark

    2 people found this answer helpful.

  2. Donald Archer 11 Reputation points
    2021-06-04T22:15:09.743+00:00

    I am assuming there is no solution to this problem.

    1 person found this answer helpful.
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  3. Teemo Tang 11,486 Reputation points
    2021-05-21T02:49:28.1+00:00

    Once the encryption or decryption process has been interrupted, USB drive sectors might be damaged then cause USB drive can’t be used.
    I agree with your idea, low level format should be the best practice now, if HDD Low Level Format utility fails, you need to change another low level format utility, please refer to the following article to check Hiren's BootCD.

    How to format hard disk or USB at low level in Windows 10 (technowikis.com)
    https://technowikis.com/9313/how-to-format-hard-disk-or-usb-at-low-level-in-windows-10#2-format-windows-10-hard-drive-or-usb-using-hirens-bootcd

    Finally, you could consult the USB drive seller support, maybe they have some ways to format their product.

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  4. Donald Archer 11 Reputation points
    2022-05-18T18:31:52.297+00:00

    Hi.
    Thanks for the reply.
    I tried almost everything, from trying to pause, to resume, to leaving it for days on end.
    Even tried low level formatting of the device.
    Still nothing. (the readonly lock on the device was set, and nothing I did could fix the device)
    I did however not even think about shrinking the volume.
    I ended up throwing the USB device away sometime last year after giving up, and not receiving any answer on this and other posts I created.
    I do have another 2TB external that is bitlocked and working, I use it for work, if I ever do leave my current company I will need to decrypt it, and format it, I am really dreading it failing again.
    I have not had much luck with bitlocker and externals (mandatory for drives used for work).
    Especially on laptops when they turn off power to the USB ports (stupid work policies I can't change)

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