Added by a moderator on 8/20/2025:
Before reinstalling Windows, run the mcAfee Removal Tool. https://www.mcafee.com/support/s/article/000001616?language=en_US
If at some point in the future that link is no good, search for McaFee Removal Tool and download it from mcafee.com not some third-party site.
- Original reply.
- Hi, I'm Elise, and I'd be happy to help with your issue.
I'm not sure what process is stopping the PC from booting but it is unlikely to be BIOS related which would mean that if you do a reinstall of Windows that would clear all manufacturer software that was installed, including any trace of McAfee.
To create installation media, please follow these instructions:
https://support.microsoft.com/windows/99a58364-...
Once you have this you can just boot onto the USB and clear your existing installation and start fresh.
Make sure you backup anything you need from your PC first as it will delete everything.
Kind Regards,
Elise