Error in Document Intelligence Studio after clicking on try out

Hi Philipp Habele,

Thanks for reporting this issue. You're encountering the error:

AADSTS5000225: This tenant has been blocked due to inactivity When attempting to use the Customer Extraction model in Azure Document Intelligence Studio.

The error code AADSTS5000225 indicates that your Azure Active Directory (Entra ID) tenant has been blocked due to inactivity. This typically happens when:

• The tenant has been inactive for over 200 days past its billing cycle.
• Microsoft’s lifecycle policy triggers a login block.
• After 20 days of being blocked, the tenant is permanently deleted.

If It’s Been Less Than 20 Days Since the Block; You may still be able to reactivate the tenant:

1. Collect the following details:
   • Tenant ID or domain name
   • Timestamp, Trace ID, and Correlation ID from the error
   • Business justification for reactivation
2. Submit a support request:
   • Go to Azure Portal > Help + Support > Create Request
   • Choose Microsoft Entra ID as the service
   • Select “Tenant reactivation due to inactivity (AADSTS5000225)”

If It’s Been More Than 20 Days; Unfortunately, the tenant is permanently deleted and cannot be recovered. You will need to:

• Create a new tenant
• Rebuild your resources, including re-uploading models to Custom Translator or Document Intelligence Studio.

For future reference:

1. Review Microsoft’s Tenant Lifecycle Policy
2. Refer to the Troubleshooting Guide for Inaccessible Tenants
3. Enable diagnostic logging in Azure Document Intelligence to monitor future activity and avoid silent failures.

Please let me know if it works for you or if you any further question and feel free to accept this as an answer if this was helpful and upvote.
Thank you for reaching out to the Microsoft QNA Portal.